Public Benefits Specialist, Entry; Benefit Support Staff). Bilingual Spanish

Overview

The Oregon Department of Human Services (ODHS) seeks a bilingual Public Benefits Specialist, Entry (Benefit Support Staff) to serve as a first point of contact for customers in office, online portal, and telephone. The role supports day-to-day operations for programs such as TANF, SNAP, domestic violence, ERDC, long-term care, and medical assistance.

Spanish language proficiency (bilingual) is required. A bilingual differential pay of 5% of base pay is provided.

• Provide a welcoming environment for families and customers using a trauma-informed approach.
• Greet and assist customers entering the office, online portal, or phone calls.
• Collect initial information from customers and provide status updates on cases.
• Answer inquiries and provide information on how to access community resources.
• Maintain high volume of work in a fast-paced environment using computer programs to track customer details.
• Generate system notices, coordinate internal communication, and document or reference procedures, policies, and processes.
• Collaborate with team members by rotating tasks to meet office needs.

• Two years of experience in a reception or call-center setting involving high-volume data entry and customer service, or
• Associate degree in Behavioral Science, Social Science, or related field plus six months of relevant experience, or
• Equivalent combination of education, training, and experience.

• Ability to adapt communication style to diverse audiences.
• Basic computer and search-engine skills, email usage, and learning new web-based platforms.
• Attention to detail in data entry and document review.
• Collaborative teamwork across varied work styles.
• Professional handling of confidential information with honesty and integrity.

ODHS is an Equal Opportunity Employer and encourages applications from historically underrepresented groups, women, veterans, retirees, the LGBTQIA2S+ community, and individuals with disabilities.

Email:
Brent.

Lawrencegon.gov