Hotel Porter ​/ House Attendant

Location

Newport, OR

Job

# of Openings: 1

A Houseman participates in the activities to provide the cleanest possible presentation for guests, allowing them to completely relax in their space without concern. A Houseman is employed for cleaning, maintenance, and other general work outside and inside the property to keep it presentable and running smoothly.

• Respond promptly to guest inquiries and concerns, ensuring high guest satisfaction. Take every opportunity to increase guest loyalty.
• Responsible for the cleanliness of the lobby, hallways, restrooms, and other shared spaces, including events and restaurants as necessary.
• Assists with the setup and breakdown of furniture and equipment for events.
• Collects and disposes of trash and recyclables. Cleans exterior buildings, stairwell rails, public areas, and the dumpster area.
• Handles basic repairs and maintenance where skills allow. Report any maintenance or repair needs beyond your skill level to management.
• Maintains housekeeping carts and guest carts.
• Stock the lobby with guest supplies and gifts, assist with inventory, and maintain a complete and presentable appearance.
• Restocks and maintains the organization of storage, housekeeping, and maintenance closets with guest room supplies and linens. Delivers linens to rooms to support housekeeping and improve cleaning times.
• Maintains inventory of necessary hotel supplies and supports management with fulfilling orders.
• As time allows, strips beds and pitches in with the housekeeping department.
• Participates in exterior maintenance activities and landscaping, including sweeping sidewalks, picking up trash, watering flower pots and beds, weeding, and other requests from the maintenance team.
• Assists with monthly, quarterly, and annual maintenance, including shampooing carpets, replacing light bulbs, mattress rotations, and other physical labor as assigned.
• As a team-oriented individual, you will work all scheduled shifts and cover shifts as needed to provide support. You will be part of a supportive and collaborative team where everyone's contribution is valued.
• Communicate about workload and timelines transparently, communicate challenges, and propose solutions.
• Maintains a safety-first attitude towards guests and their well-being, adhering to all hotel safety and security policies.
• Writes reports, drafts messages, fills in checklists, and reviews written communication to and from guests, other departments, and management.
• Cross-train in other departments, such as laundry and housekeeping, to provide support when needed.
• All other duties as scheduled and assigned throughout the day.

This role requires performing each essential job function listed in this document, including all associated responsibilities and qualifications. Reasonable accommodations may be made for a qualified disability.

• A high school diploma or a General Educational Development (GED) certificate is preferred.
• 1 year of experience in hospitality or a related role.
• A genuine passion for hospitality and a commitment to helping others.
• Flexibility in hours worked and adjustments to the seasonal nature of the position. Must be able to adjust the schedule in response to team callouts or changes in occupancy.
• Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions.
• Practical organizational management skills are crucial for delegating tasks appropriately and achieving successful operations.
• Effective time management skills enable supervisors to adapt to operational changes throughout the day and take appropriate steps to mitigate concerns.
• Attention to detail: notices minor issues, doesn’t miss dirt or sand, and understands the specificity of that detail.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to accurately measure and weigh chemicals.

• Physical stamina is required to walk and stand for long periods exceeding six hours daily.
• Exert up to 40 lbs. of force occasionally and/or up to 10 lbs. of force frequently or constantly. Able to lift 25 lbs consistently. Able to carry, push, pull, or otherwise move objects.
• To stand and walk for six to eight hours at a time.
• Kneel, crawl, bend at the waist, and reach the floor.
• Reach overhead and maneuver arms above the head, reaching, pulling, and pushing.