Program Assistant

We are seeking a high-level Program Assistant to support the implementation and ongoing administration of healthcare professional licensure compacts tied to a major regional health initiative. Working closely with executive program leaders, this role is responsible for streamlining administrative workflows, updating application processes, coordinating public customer service, and ensuring smooth operational rollouts.

• Executive & Administrative Support: Assist program directors and senior leadership with moderately complex administrative tasks to ensure successful project rollouts.
• Documentation & Forms: Draft, prepare, and distribute official correspondence, forms, and program documentation following official decisions.
• Record Management: Maintain, audit, and organize project files and database records to ensure strict accuracy and compliance.
• Information Gathering: Collect, analyze, and synthesize data to support administrative decision-making and policy evaluations.
• Inquiry Management & Customer Service: Screen incoming public and professional inquiries regarding licensing procedures; respond on behalf of leadership or escalot complex issues when necessary.
• Meeting & Conference Representation: Attend program meetings and conferences on behalf of executive staff, taking notes and preparing summary reports.
• Workflow & Training: Monitor implementation checklists, update licensure applications, and train administrative staff on updated procedures and public inquiry responses.
• Operations: Coordinate office supplies, equipment requisitions, and daily operational details.

• Education: Minimum 2 years of successful academic study at an accredited institution of higher education (Associate degree or equivalent coursework).
• Experience: Direct experience assisting senior officials or executive management with administrative support on major initiatives—preferably within healthcare, public administration, regulatory, or government settings.
• Note:
  
  An equivalent combination of education and direct administrative experience will also be evaluated.
• Working knowledge of public administration principles and modern office management practices.
• Solid understanding of policy implementation procedures and administrative workflows.
• Strong written communication skills with proven ability to draft clear, concise reports and official documentation.
• Exceptional attention to detail and organizational skills.
• Professional interpersonal skills with the ability to maintain effective working relationships across departments.