Customer Service Representative

Overview

Coastal Home Services is looking to hire the best
Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What we offer:

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation and holiday
• Matching 401(k) 4% Match + ROTH IRA
• On-going training & development
• Plus growth opportunities

What you will do:

• Respond to customer inquiries via phone or email in a timely and professional manner.
• Schedule service calls and appointments for HVAC, electrical, and plumbing services, ensuring that field staff has a full schedule of jobs to run.
• Make outbound calls to customers to follow up on inquiries, service requests, and bookings.
• Confirm appointments with customers and make any necessary adjustments to schedules.
• Ensure accurate data entry and update customer records in the CRM system.
• Monitor job status and coordinate with the field staff to ensure timely service delivery.
• Provide customers with accurate information regarding service options, availability, and pricing.
• Manage and prioritize a high volume of calls to ensure efficiency and productivity.
• Work closely with the scheduling team to optimize field staff assignments and minimize downtime.
• Communicate with customers about promotions, discounts, and available services.
• Demonstrates strong multitasking skills by efficiently navigating and managing multiple platforms simultaneously, including Five9, Microsoft Teams, Service Titan, Hatch, and Dexcomm (third‑party overflow partner).

What you bring:

• Minimum of 1-2 years of experience in customer service, preferably in the Trades (HVAC, Plumbing or Electrical) industry.
• Experience using Service Titan (preferred, but not required)— familiarity with dispatching, job documentation, invoicing, or field workflows is a plus; we’re happy to train the right candidate without prior Service Titan experience.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to multitask and manage high volumes of inbound and outbound calls.
• Proficient in using customer service software and CRM systems.
• Positive attitude and a strong commitment to customer satisfaction.
• Ability to work in a fast‑paced environment.
• Willingness to learn and adapt to new technologies and procedures.
• May conduct a pre-employment background check and drug test, subject to applicable law

HOURS: Monday - Friday 7-4

Pay Range: $50,000 - $60,000+/yr (including SPIFF/commission)

If this sounds like something you would like to join for a long‑term career move, apply today!

USD $50,000.00/Yr.

USD $60,000.00/Yr.