Teller, Customer Service​/HelpDesk

Starting Salary: $21 / hour and up

Citizens Teller – You make a real difference for our customers and the branch team.

Greet customers in our lobbies and assist them with transactions. You’re comfortable using technology to demonstrate how to use our mobile app, ATMs, or other digital tools. Provide personalized advice and solutions that help customers achieve their financial goals and connect them to our Bankers when needed. Your knowledge of Citizens products and benefits will educate customers and allow you to respond effectively to questions and concerns.

All financial policies and procedures will be followed, including proper cash handling and adherence to state and local laws and regulations.

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives such as building a business, buying a house, paying for school, or achieving long‑term goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Provide 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched up to $1,000 annually.
• Career opportunities, reward, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits – Comprehensive health care coverage, including medical, dental and vision plans, a 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student‑loan refinancing, and more.

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship
• Ability to problem‑solve and provide solutions to customer issues
• Customer‑centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. Prepare a quiet place, a camera‑ready device, and a 30‑45 minute time slot to answer questions and showcase your personality, accelerating the interview process to a hiring manager interview.

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, such as teammates, business partners, and specialists, through collaboration
• Process‑oriented, energetic, detail‑oriented, and able to multitask effectively

• Hours per Week: 30
• Work Schedule:
  
  Varies with branch needs and may include weekends and evenings
• Pay Transparency – The salary range for this position is $20.67 - $25.48 per hour. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
• We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic,…