Field Service Technician - HW - Jupiter​/West Palm , FL

Job Summary

Field Service Technician (FST) for Varian Medical Systems (VMS) performs technical, mainly pre‑defined tasks for accomplishing defined service delivery work for customer equipment. The FST is primarily engaged in completing preventive maintenance tasks on VMS linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines.

Each FST operates in a designated field service region and represents VMS.

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to expedite incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
• Communicate required follow up actions to primary assigned representative.
• Maintain vendor credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law.

• High school diploma or equivalent; vocational training or military experience with electronics preferred.
• Excellent time management and professional communication skills both internal to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
• Basic knowledge of electronic, electro‑mechanical, pneumatic, hydraulic, and plumbing systems.
• Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
• Basic technical experience with micro‑computers/PC based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law;
  Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID‑19), Annual TB testing, and other assigned training.
• Has completed all required VMS training classes for HW Preventive Maintenance.
• Proficiency with Microsoft Office, E‑mail, and HCM (e.g., Workday) or equivalent ERP product desired.
• Strong ability to manage customer expectations while building and maintaining positive relationships.

• Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications.
• Experience Level with Business Tools:
  Familiar with business tools such as E‑mail, Microsoft Word, Excel, and PowerPoint;
  Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
• Strong ability to manage customer expectations while building and maintaining positive relationships.

Candidate must live within close proximity or be willing to relocate to Jupiter/West Palm Beach, FL. This is a field based “remote” position that requires onsite work at several local customer locations.

Base pay range: $50,210 – $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on…