Regional Relationship Manager, Commercial Mid-Market

Join us as a Regional Relationship Manager in Commercial Mid-Market

• This is a unique opportunity to live our purpose every day and make a meaningful impact through your work
• You’ll be managing a portfolio of SME business customers and collaborating with your team to deliver an outstanding service for them
• We’ll also support you to achieve a Certificate in Lending Skills, an industry recognised qualification that will enhance your credibility and bring a competitive edge to your career profile
• We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us
• Your time will be split between client meetings at their premises, collaborating with colleagues in office, minimum two days a week, or as required, with the remainder working remotely

As a Regional Relationship Manager, you’ll harness your passion for exceptional customer service to champion the business ambitions and financial needs of a portfolio of SME business banking customers.

To truly understand your customers and deliver the right outcomes for them, you’ll nurture positive relationships built on strong foundations of trust and respect. And through our omni-channel contact model, you’ll maintain regular contact and provide outstanding support and advice in a way that’s convenient for them – primarily in face-to-face meetings, over the phone, on a video call or via email, but also through our digital channels too.

Day to day, you’ll be:

• Proactively collaborating with our SME business to identify improvements
• Completing risk assessments to deliver informed credit decisions
• Preparing accurate reports to support lending applications
• Adopting and sharing best practice to achieve KPIs, including financial and non-financial metrics
• Undertaking analysis, research and practical support to enhance our service proposition
• Studying towards your certificate in Lending Skills

To thrive in your role as a Regional Relationship Manager, you’ll need the ability to develop positive customer relationships through credibility, trust, and an unwavering focus on doing the right thing.

You’ll also bring:

• Good communication skills
• Problem solving and analytical skills
• Great organisational skills, particularly your ability to flex to meet changing priorities
• Experience of delivering and achieving KPIs