Financial Counselor Per Diem

• Explain financial requirements and insurance/third party payor hospitalization benefits to the patient or responsible party
• Interpret and provide information regarding patient’s copayment responsibilities and any applicable coinsurance, deductible and lifetime maximums
• Collection of patient liabilities
• Arrange and follow up on payment plans for patients
• Apply appropriate Community Benefit and Prompt Pay discounts as applicable
• Meet with patients who are Medicare exhausted and evaluate for additional payment source
• Meet with patients who do not have the proper benefits for behavioral health services and evaluate for additional payment source
• Review long length of stay patients to ensure proper coverage
• Follow up on missing insurance/financial forms identified by Registration team
• Completion of Missed MSP questionnaire to complete insurance bundle for billing preparation

Special Requirements:

• Minimum 3 years of insurance benefit experience required
• Epic experience preferred
• Health Insurance Navigator Certification preferred

Care New England Health System (CNE) and its member institutions are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.