Jr. IT Support Technician; WAF Lab

Reporting to the Program Manager, the Jr. IT Support Technician (WAF Lab) will provide on-site operational, technical, and maintenance support for real-time simulators and associated laboratory systems within the Warfare Analysis Facility (WAF). This role supports daily simulator operations, system availability, user assistance, and lab infrastructure maintenance to ensure uninterrupted mission execution for Government users on the WAF Operational Support Services contract.

This position is located in Newport, RI
.

• Support daily operations of WAF real‑time simulators in accordance with established facility procedures. Perform simulator startup, configuration verification, and operational readiness checks prior to scheduled use.
• Operate simulators, maintain run logs, and manage simulation data in accordance with lab policies.
• Troubleshoot simulator, system, and Unit‑Under‑Test (UUT) anomalies and document issues using approved tracking tools.
• Provide hands‑on support and instruction to Government users, including assistance with scenario development and simulator operation.
• Provide day‑to‑day operation and maintenance support for WAF lab systems, including servers, workstations, networks, and peripheral hardware.
• Monitor lab environments for system health, usage, and operational status. Perform system diagnostics, corrective maintenance, and restoration of downed systems to operational status.
• Support hardware upgrades, replacements, imaging, and system configuration activities.
• Maintain system documentation, operating procedures, configuration records, and status reports.
• Manage data transfers, storage, and electronic media creation as required by users and facility procedures.
• Bid and proposal support if requested.
• Other duties as assigned.

• An active secret clearance is required to be considered for this position.
• HS Diploma required.
• One (1) year of experience providing basic experience working with computers, technical systems, or laboratory environments.
• Familiarity with Windows and Linux operating systems at a user or basic support level.
• Ability to follow written procedures and accurately document work performed.
• Willingness to learn simulator operations and laboratory systems.
• Basic troubleshooting skills for hardware or software issues.
• Ability to work on-site in a secure facility during scheduled hours.
• Strong communication skills and ability to work effectively as part of a team.
• Must possess basic computer literacy and data entry skills.
• Demonstrated proficiency in Microsoft Office applications (including MS Word, Excel, PowerPoint, etc.).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated problem‑solving skills.
• Must possess strong time management skills.
• Must be able to work in a fast‑paced, changing, and challenging environment.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Prior experience supporting IT systems, simulators, or technical equipment.
• Basic experience performing system setup, configuration, or imaging activities.
• Experience working in a Government or controlled laboratory environment.
• Experience maintaining logs, schedules, or equipment inventories.

• Must be able to remain seated in a stationary position 50% of the time. Must also be able to alternate between sitting, standing, and walking.

INDUS is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.