Help Desk Technician Security Clearance
Listed on 2026-06-03
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IT/Tech
IT Support, Systems Administrator
Help Desk Technician
Strategos Consulting LLC – Newport, Rhode Island
Strategos Consulting is a Service-Disabled Veteran-Owned Small Business (SDVOSB), which identifies and provides usable solutions (consulting, services, training, and engineering) to the US Government and its partners. Strategos is comprised of professional training and educational specialists that collectively bring over 120 years of experience. In 2009, we created Strategos Training and Services, a professional training company focused on providing services, education, and training to United States military personnel.
Strategos Training and Services specializes in non-personal support services, professional instruction, training analysis, training plan development, and curriculum development.
Performance
Location:
Naval War College, Newport, Rhode Island
The hours of the IRD Service Desk are Monday through Friday and will need to be manned within those set hours.
Qualifications- Possesses an active state driver’s license
- Extensive knowledge of operating systems, application software, network infrastructure, network protocols, and familiarity with best practices defined by Information Technology Infrastructure Library (ITIL) standards
- Experienced in use of automated tools to track problem resolution and to perform trend analysis to identify issues that affect network and system architectures; able to set up, configure, maintain and operate service monitoring databases, and extrapolate trend data to provide situational awareness to leadership
- Demonstrated knowledge in troubleshooting, recovering, adjusting, modifying, and improving IT systems
- Strong oral and written communication skills for writing user functional documentation, business rules documentation, standard operating procedures, and other user and policy documentation
- Working knowledge and application of Information Security (IS) and security operational characteristics for a variety of computer platforms, networks, software applications, and OSS
- Demonstrated knowledge of operating systems, application software, network infrastructure, network protocols, and familiarity with best practices defined by ITIL standards
- A Top Secret clearance required
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