IT Support Technician

Responsibilities

Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and the security of information systems.

• Excellent customer service, interpersonal, communication skills to provide technical and product support.
• Proficient in information technology and operations management.
• Gather feedback for and implement continuous improvement.
• Support special projects related to client support and operations related activities.
• Work with development teams to improve overall processes.
• Work with external vendors as required.
• Attend all meetings as applicable and provide necessary feedback when prompted.
• Ability to work independently on problems and projects.
• Demonstrate attention to detail in planning, preparing, and developing procedures, process documents and other forms of documentation.
• Working knowledge of Microsoft Office applications.
• Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
• Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use of OS, computer-assisted, and managed technology.
• Able and willing to learn new as well as existing technologies and be a contributing member of a Technical Team.

• HS and 4-5 years of experience.
• Position requires an active Secret-level security clearance.
• Additional Skills of Interest (not required):
• CompTIA Security+ CE.
• Experience in reimaging and patching.
• Experience in Linux.
• Define test strategies including functional, non-functional, regression, automation, security, and performance testing.
• Clear understanding of computer hardware.
• Military or Government Experience.

We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment as protected by law.