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Help Desk Analyst -GM
Job in
Newport, Newport County, Rhode Island, 02840, USA
Listed on 2026-09-04
Listing for:
McLaughlin Research Corp.
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, IT Consultant
Job Description & How to Apply Below
Help Desk Analyst
-GM - (_1.4)
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Job Title
Help Desk Analyst
-GM
Location
Newport, RI 02840 US (Primary)
Job Type / Status
Full-Time
Education
Bachelor's Degree
Clearance Level Required
Secret
Job Description
McLaughlin Research Corporation has an immediate opening for a Help Desk Analyst at the Naval Undersea Warfare Center in Newport RI. This position will provide support with regards to Information Technology (IT) and Information Assurance (IA)/Cybersecurity requirements and security of information systems.
Job Requirements
Principle Duties and Responsibilities
- Excellent customer technical and product support
- Proficient in information technology and operations management
- Gather feedback for and implement continuous improvement
- Define test strategies including functional, non-functional, regression, automation, security, and performance testing
- Support special projects related to client support and operations related activities.
- Work with development teams to improve overall processes
- Work with external vendors as required
- Attend all meetings as applicable and provide necessary feedback when prompted
- Ability to work independently on problems and projects
- Demonstrate attention to detail in planning, preparing and developing procedures, process documents and other forms of documentation.
- A general knowledge of Microsoft Office Applications
- General knowledge of computer hardware
- Install, configure, and troubleshoot operating systems; assist with the maintenance and administration of applications.
- Teach clients to resolve routine/minor hardware and software problems; guide users in the development and use OS computer assisted and managed technology
- Able and willing to learn new as well as existing technologies
- Be a contributing member of a Technical Team
Additional Requirements
- CompTIA Security+ CE
- 1
-3 years of Management Information Systems and Business Analytics - Eligible to obtain a security clearance with the US government; active security clearance preferred
McLaughlin Research Corporation is an Equal Opportunity and Aff... EEO is the Law:
Applicants and employees are protected under Federal law from discrimination.#J-18808-Ljbffr
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