DoW SkillBridge Fellowship - Manager, Branch Office - Newport, RI

Overview

TRANSITIONING SERVICE MEMBERS ONLY AS PART OF THE DOW SKILLBRIDGE PROGRAM

To offer eligible Service Members currently approved to participate in the DoW Skill Bridge program the opportunity to gain first-hand experience and insight into Navy Federal's business, technology, resources, and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network, and interact with multiple departments. Utilize and further develop technical and soft skills, business knowledge, analytical techniques, and creative problem-solving abilities.

Provide professional execution of day-to-day tasks and special projects while working within established standards, policies, and procedures.

To protect, preserve, and safeguard the employees, members, and physical assets at all Navy Federal locations. Perform basic/routine tasks and solving a variety of moderately complex problems.

• Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
• Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Oversee recruiting/selection, on-boarding and initial training of team members
• Administer budget, purchasing, tracking and records retention for business expenses
• Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
• Promote member service excellence and lead team to deliver quality service
• Liaise with other branches to support business growth and continuity of regional operations
• Analyze reports and conduct trend analysis to optimize business performance
• Analyze and solve problems without clear precedent
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
• Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
• Perform supervisory/managerial responsibilities:
  Manage daily activities;
  Ensure adequate/skilled staffing; select employees;
  Establish performance goals and priorities;
  Prepare, conduct and review performance appraisals;
  Develop, mentor, and counsel staff;
  Provide input and/or prepare budget requirements for Annual Financial Plan;
  Ensure section/branch goals and objectives align with division/department strategy;
  Ensure efficiency of operations
• Perform other duties as assigned

• Experience in leading and managing in diverse and complex operational environments
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Working knowledge of functions relating to cash and ATM operations
• Working knowledge of financial institution and lending practices, principles and regulations
• Working knowledge of retail banking industry best practices
• Experience in member/customer service operations
• Experience in responding to requests regarding complex financial information/data
• Experience in supervising and leading employees
• Experience in training and developing staff
• Exposure to developing/maintaining community and command…