Senior Manager, Workforce Management, Industrial Engineering

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

The Workforce Management (WFM) team is seeking a dynamic and results-driven Industrial Engineering Senior Manager to lead and manage key initiatives with a WFM lens within our retail pharmacy operations portfolio. The ideal candidate will possess a strong background in driving operational improvements through pilots, data collection, and actionable recommendations for labor optimization. In this role, you will manage a small but impactful team, leading by example and providing direction and support to a direct report.

You will also work closely with cross-functional teams-including Engineering, Budgeting, Scheduling, Innovation, DDAT, Growth, Regulatory, Legal, Quality and Safety-to ensure internal stakeholders are engaged and aligned with project goals. The Budgeting & Engineering Senior Manager will be responsible for creating and analyzing "what-if" scenarios, influencing decisions without direct authority, and translating feedback into strategic business decisions.

• Identify, scope, and set strategic priorities for key initiative implementation with a WFM lens in early-stage planning to ensure innovations are being realized and accounted for appropriately.
• Establish and maintain a strategic roadmap for labor innovation initiatives, aligning priorities with enterprise goals and consistently emerging business needs.
• Plan, coordinate, and execute labor focused pilots in stores including collecting feedback and providing recommendations for senior leaders with emphasis on change management to ensure field buy-in.
• Engage with key business partners to understand changes in the business and potential impacts on labor.
• Provide expert knowledge on workload implications in support of new initiatives led by business partners and senior leaders.
• Collaborate with Workforce Management team on labor budgeting, demand shape, scheduling, and field engagement on workload changes.
• Utilize a deep understanding of retail pharmacy operations to ensure process changes are updated in the form of engineered labor standards that are incorporated into labor budgeting processes.
• Influence leaders and peers without direct authority through consistent collaboration, feedback, and data driven results.
• Translate feedback and data into actionable business decisions through dynamic "what-if" scenario planning.
• Lead and mentor a direct report, providing guidance, support, and professional development to ensure the successful execution of tasks and project goals. Foster a collaborative and productive work environment to maximize team efficiency and effectiveness.

• 8+ years of total business experience
• 8+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 8+ years influencing with and without authority
• 8+ years leveraging data to support strategic plans and return on investment
• 8+ years' experience working with a team to prioritize work based on skills, needs, timelines, etc.
• 8+ years' experience building high-performing teams
• 8+ years' experience engaging and inspiring a team to reach optimal business outcomes together
• Familiarity with workforce management processes and extensive knowledge of retail business operations
• Proven ability to deliver high quality professional communications, presentations, responses, and analyses on a wide range of requests by working quickly, independently and with minimal direction
• Travel up to 25% of the time, based on business needs

• 10+ years of total business experience
• 10+ years of experience leading cross-functional teams and initiatives with a high degree of complexity
• 10+ years developing strategies to mobilize the business to achieve goals…