SALES Associate-Soft lines

Job Title

SALES ASSOCIATE-Soft lines (full-time) (250003W8)

250003W8

United States - Rhode Island - Newport

Newport Pay Range: 16.00 + DOE

As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Customer Service
  • Proactively engage and make a connection with customers.
  • Ask questions and listen to customer’s needs.
  • Direct customers to merchandise, inform them about upcoming events, promotions, mobile offers, STAR card.
  • Provide premier customer service.
  • Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Organization
  • Maintain store appearance.
• Sales
  • Cross‑sell products and know the store layout.
  • Make suggestions to customers on latest trends and current promotions based on individual needs.
  • Upsell products.
  • Learn product features, keep up with trends, leverage company tools and technology to confidently provide the customer with product knowledge, specs.
  • Use a Point‑of‑Sales system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to the customer.
  • Complete various paperwork, reports and reconciliation.
• Inventory
  • Be the keeper of merchandise; complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
  • Participate in periodic inventories.
• Dependability
  • Adherence to assigned work schedule.
  • Accurate and complete follow‑through on work assignments.
• Other duties as assigned.

• Product Knowledge – Basic knowledge of products and merchandise.
• Experience – Retail experience preferred but not required.
• Communication Skills – Strong interpersonal and communication skills; ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals; effectively communicate with customers, peers and management; make telephone calls with proper etiquette.
• Mathematical Skills – Basic math functions such as addition, subtraction, multiplication and division.
• Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business; work as part of a team and take initiative independent of direct supervision.
• Physical Demands / Work Environment – Constant moving, talking, hearing, reaching, grabbing, standing for at least two consecutive hours; may involve stooping, kneeling, crouching and climbing ladders; vision abilities include close vision, color vision, depth perception and ability to adjust focus; involves lifting at least 25 lbs. and up to 50 lbs in some departments; work typically performed indoors but may be assigned outdoors depending on location.
• Other Skills – Enthusiastic, friendly and energetic with a desire to provide outstanding service.
• Work Hours – Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

No experience required. High school graduate or equivalent preferred.