Specialty SALES Associate award

Job Summary

As a Specialty Sales Associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through your specialty knowledge you will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional.

Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Customer Service – Proactively engage and make a connection with customers.
• Ask questions and listen to customer’s needs.
• Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service.
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
• Use specific knowledge to demonstrate product features and provide comparisons with similar products.
• When selling clothing or military uniforms, may be required to take upper and lower body measurements for proper fit of tailored articles.
• Organize – Maintain store appearance.
• Sales – Cross‑sell products and know store layout.
• Make suggestions to customers on latest trends and current promotions based on individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide product knowledge specs.
• Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts.
• Complete various paperwork, reports, and reconciliation.
• Handle special order merchandise requests, including ordering, tracking, and updating customers.
• Inventory – Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. Participate in periodic inventories.
• Dependability – Adhere to assigned work schedule and complete work assignments accurately and completely.
• Other duties as assigned.

• Product Knowledge – In‑depth technical knowledge of how products work, warranties, and the ability to compare products by features.
• Experience – 1–2 years of retail or relevant work experience required; 6 months of product‑specific experience required.
• Communication Skills – Strong interpersonal and communication skills; ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals; communicate with customers, peers, and management; telephone etiquette.
• Mathematical Skills – Basic math functions (addition, subtraction, multiplication, division); use a calculator and calculate percentages and ratios.
• Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to business needs; work as part of a team and take initiative independently of direct supervision; understand and problem‑solve customer needs.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

6 months of responsible experience in clerical, office, or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

Graduation from a full 4‑year tertiary program or high school, or possession of a General Education Development (GED) certificate may be substituted for the experience requirements.

United States – Rhode Island – Newport

Newport Uniform Shop

Full‑Time (35+ hours)

Ongoing