Store Manager Long Wharf Mall, Newport, RI Stores - Store Management

Position: Store Manager 21 Long Wharf Mall, Newport, RI, United States, 02840 Stores - Store Management
## Store Manager
21 Long Wharf Mall, Newport, RI, United States, 02840

Apply Now Get Job Matches Job IDBrand Name Jos.

A. Bank Clothiers, LLCJob Function Stores - Store Management Shift Variable Location
21 Long Wharf Mall, Newport, RI, United States, 02840

Location Name
00758 Newport Reports to District Manager:

As a Store Manager you are expected to lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience.

To be successful in this role the role you will:
· Inspire store team to achieve their best performance
· Execute to maximize growth and potential
· Create an engaged and inclusive store environment
· Elevate the customer experience through operational excellence
· Exceed customer expectations in all interactions

Leadership:
· leads store staff in meeting sales, service, and operational expectations.
· Sets clear performance expectations and makes sure store team is trained in sales, customer service, and operations to meet company standard.
· Models company values and leads by example as an active coach.
· Communicates priorities and sales driving information effectively to ensure store staff is equipped to maximize business opportunities.
· Guides team to identify, recommend and implement changes to improve productivity.
· Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment.

Performance:
· Achieves store business plans, including sales, customer service and operational goals.
· Develops game plans and follows up on execution to maximize sales and drive consistent performance results.
· Partners and presents opportunities with fact-based information and recommendations while leveraging data (store reports) to make the right decisions.
· Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team.
· Identifies performance opportunities and partners with Regional Manager to develop a plan to address and manage issues effectively.

Operational Excellence:
· Ensures store schedule accuracy to ensure proper staffing to effectively execute initiatives, Ship-from-Store, operational tasks and maintains proper sales coverage to deliver on the customer promise.
· Ensures store staff is trained on all internal operational functions.
· Stays informed on corporate communication, directives, initiatives, policies, and procedures.
· Implements store programs to increase efficiencies in sales, service, operations, and branding.

Workplace:
· Create an engaged and inclusive store environment where opinions and contributions are recognized and valued.
· Create a culture of learning and development, ensuring training tools are leveraged.
· Serves as a role model to all store team members and provide enthusiastic motivational leadership.
· Creates a steady pipeline of external talent through recruitment.
· Holds regular store meetings ensuring all store team members are up to date with all company directives.

Customer

Experience:

· Ensures store team is trained on the customer service expectations and creates an exceptional customer experience.
· Leads store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
· Leverages all customer feedback to take appropriate actions and prevent or resolve customer concerns.
· Ensures the store is visually set to brand standards and marketing initiatives are executed per company direction.

Qualifications:

· Minimum 3-years’ experience leading, managing, and developing retail teams.
· Creative individual who demonstrates good judgement and is tuned into the pulse of the business.
· Self-motivated, results oriented, strategic thinker.
· Strong organizational and leadership skills.
· Excellent written and verbal communication skills.
· Demonstrates active listening and problem-solving skills.
· Proven ability to train and develop high performing store teams.
· Proficient in technology systems, applications, Microsoft Office, and video conferencing.
· Ability to…