Supervisory SALES Associate Softlines

Job Summary:

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

You will also be a team leader to the associates ensuring a positive and productive work environment. Through a continuous learning environment you will stay current on products and articulate our purpose in a professional, educational and insightful manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Customer Service – Proactively engage and make a connection with customers.
• Customer Service – Asking questions and listening to customers needs.
• Customer Service – Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
• Customer Service – Provide premier customer service.
• Customer Service – Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Organization – Maintaining store appearance.
• Sales – Cross‑selling products and knowing layout of the store.
• Sales – Make suggestions to customers on latest trends and current promotions based on individual needs.
• Sales – Upselling products.
• Sales – Learning product features, keeping up with latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Sales – Using a Point‑of‑Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
• Sales – Completing various forms of paperwork reports and reconciliation.
• Inventory – Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Inventory – Responsible for security of cash, fixed assets and merchandise inventory.
• Inventory – Providing direction on assignments, prioritizing projects/tasks, managing merchandise and inventory.
• Dependability – Adherence to assigned work schedule; accurate and complete follow through on work assignments.
• Supervisory Requirements – Provide effective leadership; demonstrates ability to direct, train and motivate associates; sets a positive example.
• Supervisory Requirements – Responsible for providing coaching, feedback timely and professionally.
• Supervisory Requirements – Provide direction on work assignments, training sales associates, input to Department Manager on associate performance.
• Supervisory Requirements – May open/close locations.
• Other Duties as assigned.

• Product Knowledge – Moderate level knowledge of products merchandise; provide training documentation to sales associates on product features.
• Experience – 1‑2 years of Retail or relevant work experience required.
• Lead Experience – 1 year of lead or supervisory experience preferred.
• Communication Skills – Strong interpersonal and communication skills.
• Reading & Writing – Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Communication – Ability to effectively communicate with customers, peers and management.
• Telephone Etiquette – Ability to communicate on the telephone with proper etiquette.
• Mathematical Skills – Basic math functions such as addition, subtraction, multiplication and division; use of calculator to calculate percentages and ratios.
• Money Handling – Must be able to make change in American monetary units.
• Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business.
• Teamwork – Ability to work as part of a team and take initiative independent of direct supervision.
• Conflict Management – Ability to defuse escalated exchanges and create win‑win situations.

This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching and climbing ladders. Vision abilities include close vision, color vision, depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Full‑Time (35+ hours). Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

United States – Rhode Island – Newport

Newport

Ongoing