Helly Hansen - Store Manager, Newport

About the Company

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands:
Wrangler®, Lee® and Helly Hansen®. Kontoor Brands is a purpose‑led organization focused on leveraging its global platform, strategic sourcing model and best‑in‑class supply chain to drive brand growth and deliver long‑term value for its stakeholders.

The Store Manager is responsible for all aspects of their assigned retail store, driving sales performance, customer experience, team engagement, expense management, and day‑to‑day store operations.

• Brand Experience/Customer Service – Ensure store sales performance by creating a customer‑first, sales‑focused culture while modeling selling behaviors, coaching team members to align the in‑store experience with company guidelines; engage customers through open‑ended questions, active listening, and personalized product suggestions; review trends and customer feedback to improve selling strategies; support loyalty performance by setting clear expectations, tracking results, and coaching the team.
• Visual, Operation, and Safety – Maintain visual merchandising standards, keep the store clean, organized, and well stocked, adapt visual merchandising to support sales and product storytelling; lead daily operations including opening/closing, point‑of‑sale integrity, freight processing, loss prevention and safety initiatives; merchandise the store following brand guidelines; conduct regular walkthroughs to improve organization, visual presentation and safety; participate in loss prevention audits and create plans to meet shrink goals.
• Leadership – Act as Manager‑On‑Duty on a rotating basis; attract, develop and retain a high‑performing team that prioritizes customer engagement and selling excellence; lead onboarding of new employees and ongoing development; manage store expenses with the District Manager; hold the team accountable through immediate feedback and quarterly performance reviews; address and resolve customer concerns quickly and professionally; build relationships with peers and share best practices.

• Bold Accountability:
  Own store results, set clear expectations, delegate effectively and follow up to ensure outcomes.
• Customer‑Centric Innovation:
  Use customer insight and feedback to continuously improve selling behaviors and store operations.
• Empowered
  
  Collaboration:
  
  Partner with peers and corporate departments to ensure store success and create a culture of collaboration.
• Global Agility:
  Embrace communicated changes, remain open to different perspectives and help teams adjust successfully.
• Strategic Foresight:
  Plan for business and selling needs and develop talent to ensure a succession plan for store performance.
• Purposeful Integrity:
  Uphold company values by creating a culture of belonging and address concerns swiftly, building trust through consistency.
• Urgency for Impact:
  Respond quickly to opportunities in store performance and take action to improve.

• Must be 18 years of age or older.
• Open availability, including evenings, weekends, and holidays.
• Previous retail leadership experience as an Assistant Store Manager or Store Manager (preferred).
• Experience leading teams, driving sales results, and coaching customer engagement and selling behaviors.
• Ability to communicate clearly and respectfully with customers and team members.
• Ability to use store technology and office equipment, including point‑of‑sale systems, computers, and handheld devices.
• Stand and move throughout the store during scheduled shifts, up to 8 hours.
• Assist with customer needs, merchandise recovery, and general store organization.
• Lift and carry up to 25 lbs. regularly and up to 50 lbs. occasionally, with team support as appropriate.
• Push or pull merchandise racks and assist with restocking activities.
• Reach, bend, stoop, crouch, and stretch to retrieve merchandise and maintain store standards.
• Perform occasional manual tasks such as assembling displays or adjusting store layouts.
• Use vision and attention to detail to read labels, organize merchandise, and support customers.
• Use hands for fine manipulation, such…