Supervisory SALES Associate Full-Time Softlines

SUPERVISORY SALES ASSOCIATE (Full-time Softlines) - 260001OZ

Primary

Location:

United States-Rhode Island-Newport

Pay Range: 20.00 + DOE

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services.

You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

• Customer Service – Proactively engage and make a connection with customers.
• Asking questions and listening to customer needs.
• Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service – Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
• Organization – Maintaining store appearance.
• Sales – Cross‑sell products and know the layout of the store.
• Make suggestions to customers on latest trends and current promotions based on their individual needs.
• Upsell products.
• Learn product features, keep up with the latest trends, leverage company tools and technology to confidently provide the customer with product knowledge specs.
• Use a Point‑of‑Sale system to process cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customers.
• Complete various forms of paperwork, reports and reconciliation.
• Inventory – Be the keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
• Responsible for the security of cash, fixed assets and merchandise inventory.
• Provide direction on assignments, including prioritizing projects, tasks, managing merchandise and inventory.
• Dependability – Adhere to assigned work schedule; complete work assignments accurately and on time.
• Supervisory Requirements – Provide effective leadership, demonstrate ability to direct, train and motivate associates; set a positive example. Provide coaching and feedback in a timely and professional manner. Direct work assignments, train sales associates, provide input to the Department Manager on associate performance. May open and close locations.
• Other duties as assigned.

• Product Knowledge – Moderate level of knowledge of products and merchandise.
• Provide training documentation to sales associates on product features.
• Experience – 1–2 years of retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
• Communication Skills – Strong interpersonal and communication skills. Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers, peers and management, and on the telephone with proper etiquette.
• Mathematical Skills – Basic math functions such as addition, subtraction, multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units.
• Reasoning Ability – Ability to multi‑task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win‑win situations.

• General Experience – 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the…