Senior Sales & Events Manager

Senior Sales & Events Manager

The Senior Sales & Events Manager is responsible for qualifying, selling, detailing, and executing weddings, social celebrations, corporate retreats, and group events at The Chanler at Cliff Walk.

This is a highly visible role and a key steward of The Chanler brand. The Senior Sales & Events Manager is responsible for identifying and securing the right business for the property, balancing revenue opportunities with The Chanler's luxury positioning, operational capabilities, and commitment to exceptional guest experiences.

Working closely with the Sales Manager and property leadership, this position manages designated business segments and assigned events from the initial inquiry through final billing and post-event follow-up. The Senior Sales & Events Manager builds trusted client relationships, converts qualified opportunities, develops comprehensive event plans, and leads the coordination necessary to deliver seamless, highly personalized experiences.

Success in this role is measured not only by revenue generation, but by the quality of business secured, strength of client relationships, accuracy of event planning, operational execution, and overall impact on The Chanler guest experience.

This is not a traditional cold-calling sales position. The primary focus is on responding to qualified inquiries, consultative selling, relationship development, thoughtful business conversion, and end-to-end event management.

As a prestigious Two Michelin Key and double Forbes Five-Star property, The Chanler is renowned for impeccable service, chic European dining, and warm, welcoming hospitality. Reimagined as a magnificent stately manor residence overlooking Newport's Cliff Walk, The Chanler offers guests an intimate expression of luxury rooted in history, character, and authenticity.

Every detail matters. Our approach to hospitality is refined yet personal, creating experiences that feel both exceptional and effortless.

The Senior Sales & Events Manager plays an important role in protecting and advancing this standard across every event experience.

• Respond promptly, professionally, and thoughtfully to all wedding, social, corporate, and group event inquiries.
• Qualify prospective clients based on event requirements, budget, timing, guest profile, service expectations, and alignment with The Chanler's brand and operational capabilities.
• Convert qualified opportunities into contracted business through consultative selling, relationship-building, personalized proposals, and confident communication.
• Exercise sound judgment when evaluating business opportunities, recognizing that the right business—not simply more business—is essential to long-term success.
• Partner with the Sales Manager to achieve revenue objectives while protecting The Chanler's brand standards and guest experience.
• Identify opportunities to maximize total revenue through event enhancements, food and beverage selections, guestroom utilization, and ancillary services.
• Conduct property tours, site inspections, and client presentations that effectively communicate the unique value and experience of The Chanler.
• Maintain accurate lead information, sales activity, forecasts, contracts, and reporting within designated systems.
• Maintain a strong working knowledge of The Chanler's guestroom offerings, food and beverage outlets, event spaces, menus, amenities, and operational capabilities.

• Develop and maintain meaningful relationships with wedding planners, event designers, travel advisors, corporate meeting planners, destination management companies, venues, and other strategic referral partners.
• Build relationships that generate repeat business, referrals, and long-term revenue opportunities.
• Conduct familiarization tours and site inspections for qualified planners, travel advisors, and prospective clients.
• Represent The Chanler professionally at relevant industry events, networking functions, trade shows, and client engagements.
• Maintain current knowledge of luxury wedding, social, corporate, and group business trends within the Newport and broader New England markets.
• Monitor competitive activity and market opportunities and communicate relevant insights to Sales and Leadership.

• Serve as the primary point of contact for assigned events from contract through final execution, billing, and post-event follow-up.
• Translate client expectations and contracted commitments into accurate, detailed, and operationally executable event plans.
• Lead planning conversations, menu discussions, tastings, timeline reviews, and final-detail meetings with clients and planners.
• Prepare and maintain accurate event orders, timelines, floor plans, rooming lists, seating plans, guarantees, and other event documentation.
• Coordinate menu selections, guest accommodations, transportation, entertainment, décor, and other event requirements.
• Manage all third-party rental and vendor…