Installation Engineer - Linear Accelerators - N​/NE - Field

Job Responsibilities

• Provide highly visible customer support through on‑site installation of linear accelerators and imaging systems, overseeing diagnostics, troubleshooting, service and repair of complex equipment and systems.
• Check out and approve operational quality of system equipment.
• Instruct customers in the operation and maintenance of the system.
• Serve as company liaison with customers on administrative and technical matters for assigned projects.
• Interpret customers’ needs and assist in and facilitate resolution regardless of whose job the responsibility falls under.
• Perform any aspect of field support, not limited to system hardware and software, PCs, and networking or wireless networking installs and upgrades.
• Provide support of a wide range of company products per technical documentation and company guidelines to ensure customer equipment operates properly.
• Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
• Advise customers in ordering spare parts or on service requests such as emergency and contractual services to ensure customers can operate their VMS equipment according to technical and safety guidelines.
• Advise customers on where to find Customer Technical Bulletins and why they are important.
• Input detailed records of installation and upgrade work performed into company information systems.
• Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations.
• Perform parts inventory and ordering for assigned installation, including replenishing spare parts kit, short shipment and return consigned parts appropriately and in a timely manner per procedure.
• Maintain technical documentation regarding operating characteristics, design factors, technical performance and development of products to improve installation efficiency.
• Report by means of FSRs, time sheets, expense reports, etc. regularly to ensure accurate company statistical data on customer‑oriented activities is available.
• Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for data tracking purposes.
• Use prescribed problem‑resolution escalation procedures and request technical assistance when necessary in a timely manner.

• High School Diploma or equivalent and 2–4 years related experience or an associate’s or bachelor’s degree in a related program (preferred).
• Knowledge of and professional experience with electronic and electro‑mechanical engineering, RF energy‑producing devices and electronic cooling systems.
• Proficient in the use of test equipment used for verification and calibration of electronic equipment.
• Proximity to a major airport.
• Basic networking skills to integrate the machine onto the customer server.
• Knowledge of and professional technical experience with PC‑based systems.
• Customer‑focused attitude.
• Articulated and skilled in interpersonal communication.
• Fluency in English, both written and spoken.

• Experience with RF energy‑producing devices and electronic cooling systems.
• Advanced knowledge of networks and networking techniques.
• Basic computer usage and debugging skills.
• Basic understanding of imaging systems.
• Desire to build a career and develop robust skill sets.
• Residence within one hour of a major airport in the United States in Zone Location.
• Ability to travel for 10 days and then have 4 days off throughout the year.

Salary range: $50,210 – $70,000 plus overtime and shift differential; bonus; paid time off; holidays; 401(k) match; medical, dental, vision; tuition reimbursement and additional benefits. Company vehicle provided (may be used for personal use under the Fleet Safety Policy). Eligibility requires a valid driver’s license in the state of residence and no disqualifying driving violations.

• Meet all vendor credentialing requirements necessary to have full client access and maintain them throughout employment.
• Requirements may include proof of valid identification (photo, driver’s license or passport), criminal background checks, drug screens, immunizations (Hep B, MMR,…