Quality Assurance Manager

Eastern Plating LLC is a leading electroplating service provider located in Newport, TN. The company offers electroplating services for various industries such as automotive, appliance, electronics, and furniture. Eastern Plating is conveniently located near interstates I-40, I-75, I-26 and I-81. The company is an industry leader in water treatment methodologies with three separate waste treatment systems and has won several waste treatment and recycling awards.

We are looking for a confident Quality Manager to lead our quality assurance operations within a Tier 1/Tier 2 automotive environment. This leader will coordinate all aspects of the company’s quality assurance program, such as developing and administrating the program, training and coaching employees, and facilitating change throughout the organization. The Quality Manager will interact with Manufacturing Leadership, Product Development, Manufacturing Specialists, and Product Sales to assess customer quality requirements, develop plans, and provide needed materials and direction for assisting employees to make quality product that meets the Customer’s expectations.

• Strategic Leadership: Direct, mentor, and evaluate the manufacturing team to develop a strong quality culture throughout the organization.
• New Product Launch: Manage the Quality Assurance portion of APQP (PPAP) for new product launches to ensure smooth transitions from design to production.
• Continuous Improvement: Evaluate customer feedback, production data, and manufacturing needs to improve quality performance throughout the organization.
• Customer Liaison: Build strong relationships with customer counterparts to resolve critical issues and define root‑cause ownership.
• Data Analysis: Utilize process quality data to provide feedback to other departments throughout the organization. Identify gaps in process data collection and help implement methods to gather and analyze key process performance data.

• Experience: Bachelor’s degree with relevant industry experience, OR 7+ years of dedicated experience in Quality Management.
• Industry Background: Ideally have experience in Tier 1 or Tier 2 Automotive manufacturing.
• Regulatory Knowledge: In-depth understanding of national and international standards, such as ISO 9001, IATF 16949, and ISO 14001
  .
• Technical
  
  Skills:
  
  Detailed knowledge of APQP and PPAP processes and tools.
• Problem Solving: Proven track record of utilizing multiple problem‑solving tools to

• Problem Solver: Skilled in root cause analysis and continuous improvement methodologies.
• Leader: Capable of planning, training, and driving the quality performance of the organization.
• Communicator: Effective at interfacing with customers, suppliers, and internal leadership.
• Educator: Create a culture of developing existing team members to better understand quality requirements and continuous improvement initiatives.