Coach​/Ops Mgr Trainee

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This role is a Coach/Operations Manager Trainee position in a retail environment, focusing on developing teams, driving financial performance, and ensuring excellent customer experience. The trainee will lead and develop associates, manage store operations, oversee financial performance including P&L, budgeting, and expense control, and ensure effective merchandise and inventory management. Key responsibilities include hiring, training, and mentoring staff, fostering a culture of belonging, and ensuring compliance with company policies and values.

The role emphasizes customer service, operational efficiency, and continuous improvement, with opportunities for performance bonuses and comprehensive benefits including educational assistance.

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback Tourto Teach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiatives merchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programs ensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing and assisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring and ensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring associates assigning duties setting clear expectations providing associate recognition communicating expectations consistently and effectively promoting a belonging mindset in the workplace and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential

Coordinates completes and oversees job related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning

Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices Respect the Individual:
Builds high performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx
000BRespect the Individual:
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