Duty Manager

Duty House Manager | Watergate Bay Hotel

At Watergate Bay Hotel, we offer unforgettable experiences for our guests.

Set on a stunning two-mile surfing beach on the North Cornwall coast, Watergate Bay Hotel gets to the heart of memorable moments, from active days by the sea to relaxed, cosy stays. It’s place to slow down, feel at home, and build a rewarding career.

We’re looking for an organised, proactive Duty House Manager to be at the heart of our hotel operations, delivering an exceptional guest experience.

You’ll oversee daily hotel operations, ensuring everything runs smoothly, while maintaining high standards across all areas. With a hands‑on approach, you’ll support the team, build relationships with guests, and step in wherever needed.

This is a full-time role, working 37.5 hours per week.

• Acting as the main point of contact for guest queries and feedback.
• Supporting Front of House during busy periods.
• Ensuring high standards of cleanliness, presentation and service.
• Welcoming VIPs, groups and returning guests.
• Handling complaints and resolving issues confidently.
• Coordinating guest requests and special occasions.
• Reviewing feedback and identifying ways to improve the guest experience.
• Acting as an ambassador for the hotel at all times.

• Maintain a safe working environment and lead emergency procedures
• Work closely with department heads to resolve operational issues
• Ensure clear communication and handovers between teams
• Support a seamless guest journey from booking to departure
• Contribute to ongoing improvements across the hotel
• Understand our shared responsibility to care for our team and our planet, and the reason we are working towards B Corp accreditation.

• Experience in a management role, ideally within hospitality
• Strong organisation and attention to detail
• A proactive, hands‑on approach
• Confidence handling guest feedback and challenges
• Flexibility to work a range of shifts, including weekends
• A guest‑focused mindset and ability to use your initiative

• A relaxed, professional workplace in a beautiful coastal setting
• A supportive and welcoming team
• Team rates for you, friends and family at Watergate Bay Hotel, Sea Space, and Another Place Hotels
• Discounts across our restaurants, facilities and partner businesses
• Free surf lessons and equipment hire
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

If you’d love to join us as our Duty House Manager, apply now and be part of our journey at Watergate Bay Hotel.