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Hotel Maintenance & Guest Experience Associate

Job in Newquay, Cornwall, TR7, England, UK
Listing for: Fistral-Beach-Hotel-1
Full Time position
Listed on 2026-07-08
Job specializations:
  • Hospitality / Hotel / Catering
    Culinary, Guest Services, Food & Beverage
Job Description & How to Apply Below

We are a four star adults only hotel overlooking Fistral Beach, home to award winning Fistral Spa as well as two rosette Dune Restaurant.

We cater exclusively for adults and our award winning bar list is the perfect accompaniment to the jaw dropping ocean views.

Employee Benefits
  • Tronc / Service charge (Food & Beverage Departments only)
  • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
  • Tokens & recognition scheme
  • 20% discount on Fistral Spa & Gaia Spa treatments
  • 25% discount on food & beverage throughout the hotels and restaurants
  • 50% discount on bed & breakfast stays throughout the hotels
  • 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
  • Friends & Family rates across the group
  • Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
  • Access to 360 Wellbeing -
  • Access to Wagestream -
  • Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
  • Cycle 2 work Scheme
  • Annual Christmas Event
Key Attributes
  • 1 Year working within a similar role
  • Problem-solving and attention to detail
  • Strong practical maintenance skills
  • Team player with a guest focused approach
Role & Responsibilities
  • To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us – we aim to provide an unforgettable experience
  • To ensure stock control with the maintenance department
  • Timely completion of maintenance to ensure product quality
  • Completion and maintenance of fire log book
  • Record keeping of room maintenance
  • Maintaining high standards of outside areas, public areas, guest bedrooms and ground maintenance
  • To follow all hotel policies
  • To ensure good working relationship with all other departments and communicate information throughout the hotel.
  • To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
  • All other duties as required
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Position Requirements
10+ Years work experience
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