Guest Relations Manager

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination‑led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This marks an exciting new chapter for THE NICI Collection — and it's only the beginning. As we continue to grow, we are looking for passionate hospitality professionals to join our team and help create memorable experiences for our guests.

As Guest Relations Manager, you will be the face of THE NICI, building lasting relationships with our guests and ensuring every interaction reflects our commitment to exceptional hospitality. Working closely with all hotel departments, you'll oversee the guest journey from arrival to departure, resolve guest concerns with confidence and professionalism, and create memorable experiences that exceed expectations.

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Build strong relationships with VIPs, returning guests, and special occasion visitors.
• Ensure every guest receives a personalised and seamless experience throughout their stay.
• Handle guest feedback and service recovery promptly and effectively.
• Coordinate guest requests and preferences with operational departments.
• Monitor guest satisfaction and identify opportunities to continually improve the guest experience.
• Support the Front Office team during busy periods.
• Lead by example, promoting THE NICI's luxury service standards across the hotel.

• Previous experience in Guest Relations, Front Office, or a guest‑focused management role within hospitality.
• Excellent communication and interpersonal skills.
• A positive, professional, and approachable personality.
• Strong organisational skills with exceptional attention to detail.
• The ability to remain calm under pressure and confidently resolve guest concerns.
• A flexible approach to working evenings, weekends, and public holidays.

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Training and development opportunities.
• Career progression within a growing luxury hotel group.
• Meals on duty.

Join THE NICI Collection and be part of an exciting growth story where exceptional hospitality, luxury experiences, and memorable moments are at the heart of everything we do.

Compensation:
To be discussed