Receptionist, Hospitality ​/ Hotel ​/ Catering

At The Headland we blend Heritage with Heart to create unforgettable experiences. We are deeply committed to putting the Cornish community first and protecting our stunning coastline. As a proud Earth Check partner eco-friendly practices are in our DNA. We dont just talk about sustainability; we live it every day. Together we provide effortless elevated hospitality in spaces designed for everyone where our guests (and theirfour-legged friends!)

can relax play and make lifelong memories.

The Role

We are searching for an attentive and welcoming Receptionist to support our front-of-house team in maintaining excellent 5
* standards within our reception this vital guest-facing role you will be thefirst point of contact ensuring our guest journey is seamless from arrival to departure and directly contributing to our exceptional guest experience. If youare highly organised take pride in your work and want to be part of asupportive team we would love to hear from you.

What youll be doing:

• Greeting guests warmly managing the check-in and check-out processes efficiently and ensuring the reception area remains immaculate and welcoming.
• Handling guest inquiries booking requests and feedback with professional care ensuring our luxury service standards are maintained at all times.
• Managing reservations processing payments accurately monitoring daily arrivals & departures and ensuring guest preferences are detailed and communicated.

What We Are Looking For

• Excellent organisational and interpersonal skills with strong attention to detail.
• A proactive team-player mindset and a dedication to high standards.
• Experience of handling guest check-ins & check-outs managing complaints gracefully and resolving booking discrepancies under pressure would be advantageous.

Perks & Benefits

We believe in rewarding our team with exceptional you join us youll enjoy:

• Complimentary breakfast lunch or dinner provided for all shifts over 6 hours
• On-site parking
• Gym access & weekly swim session
• Complimentary stay after 1 years service
• 40% off spa products
• 25% off spa treatments
• Complimentary meals in each of our restaurants once a year
• Special rate for Pride of Britain Hotels
• Discounted surf lessons

As well as regular awards and recognition:

• Monthly recognition awards
• Annual festive awards event
• Long service awards dinner

To Apply

If you have what it takes to join a vibrant multi-award-winning hotel we would love to hear from you!

If you have any further questions about the role before applying please feel free to reach out to our HR team

Please note: In line with UK Immigration and Employment Law proof of  (Passport National Identity Card or Birth Certificate) will be required during the application process.

As a proud Earth Check partner we dont just talk aboutsustainabilitywe live it embedding world-class environmental management andeco-friendly practices into everything we do.

Gratuities are shared equally among the whole team ensuring everyone is rewarded for their part in our success.

Join a team where sustainability is in our DNA and we are actively shaping the future of responsible hospitality every single day.

Required Experience:

Junior IC