Reservations Agent

Job in Newquay, Cornwall, TR7, England, UK

Listing for: Philema Hospitality Management Enterprise

Full Time position
Listed on 2026-09-23

Job specializations:

Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Customer Service Rep

Salary/Wage Range or Industry Benchmark: 21000 - 28000 GBP Yearly GBP 21000.00 28000.00 YEAR

About:
Philema Hospitality

We are a family-owned forward-thinking company who put our team and guests at the heart of everything that we do. We focus on development, well-being and team engagement with bespoke programmes to support each of these values. We create an environment which engages with our employees and ensures they feel appreciated, “when you enjoy what you do, work becomes play” Shortlisted for Best Retention Initiative & Career Development Initiative at Springboard Excellence Awards 2023.

Employee

Benefits

Tronc / Service charge (Food & Beverage Departments only)
Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
Tokens & recognition scheme
20% discount on Fistral Spa & Gaia Spa treatments
25% discount on food & beverage throughout the hotels and restaurants
50% discount on bed & breakfast stays throughout the hotels
30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
Friends & Family rates across the group
Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
Access to 360 Wellbeing -
Access to Wagestream -
Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
Cycle 2 work Scheme
Annual Christmas Event

Key Attributes:

Warm & welcoming phone Manner
Has a calm, can do attitude
Attention to Detail
IT Skills
Is an excellent team player with the ability to work autonomously
High Presentation Standards
Excellent guest service skills
Clear Communication

Role & Responsibilities:

To ensure all our
guests receive a warm welcome and are treated to the up most hospitality and
care during their stay with us – we aim to provide an unforgettable experience,
and this starts with Reservations – not just on arrival but through the whole
booking process.
To follow all hotel
policies as outlined in your training manual – Reservations, Sales, Guest Journey.
To achieve sales in
line with company objectives
To maintain exemplary
billing systems and obtain all payments from guests in accordance with
company Policy, and the accurate accounting and processing of all sales
To maintain high
standards of hospitality, processing bookings, up selling, salesmanship,
financial and reporting diligence.
To ensure all
complaints are minimized and handled professionally as in accordance with hotel policy
To ensure a good
working relationship with all other departments and communicate information
throughout the hotel
All other duties as required