Duty Manager Inn - Live-In

Position: Duty Manager Country Inn - Live-In Available
The Green Dragon is based near Hawes DL8 3LZ
. Please only apply if you can easily travel to this location. This historic, privately owned Dales inn dates back to the 13th century and is full of character, with flagged floors, open fires, beamed ceilings and stone walls. The Green Dragon serves locally brewed ales and gin alongside traditional pub food, contemporary accommodation and locally sourced menus all focused on delivering a first-class guest experience.

This position would suit an experienced hospitality professional currently working in a similar role, who is looking for a fresh challenge within a unique and characterful country setting. What is needed from you as Duty Manager: A minimum of 12 months experience working as a Duty Manager within hospitality or in a similar supervisory/management role Willingness to support and cover staff shortages at the additional site when required Experience managing a team, with strong leadership and people-management skills Excellent communication and interpersonal abilities A genuine passion for delivering exceptional guest service The ability to thrive in a fast-paced environment and adapt to changing priorities Strong customer service skills Excellent attention to detail A full UK driving licence is essential What this role involves:
Reporting to the Site Manager, you will be responsible for ensuring the smooth day-to-day running of the inn. Duties include, but are not limited to:
Ensuring high standards of customer service and guest experience are consistently met and exceeded Handling customer complaints, refunds and negative reviews professionally Maintaining strong guest communication and interaction on site Developing and managing activity plans to maximise the value of facilities, including identifying and working towards KPIs Monitoring operational costs and stock control Contributing to social media activity and content ideas Supporting on-site marketing initiatives to encourage repeat visits Ensuring point of sale materials are maintained and merchandise is actively promoted Checking guest rooms, communal areas and grounds to ensure they meet agreed cleanliness standards Cashing up and ensuring till closures are completed accurately Leading and managing operational teams, including conducting staff appraisals Salary: £14 £ 16 per hour.

Hours of work: 3555 hours per week. Full-time hours between 11am 11pm, including weekends on a rota basis. Benefits:
Live-in accommodation available during shifts Pension scheme Holiday entitlement Performance bonus and tips Discounted food and drink Employee discount On-site parking Mileage paid for any required travel between sites Please apply now!