Events & Reservations Manager - Sales

** We’re proud winners of the AA Small Hotel Group of the year 2024-25, and Best Employer at the 2025 Springboard Awards for Excellence**
** Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2025/26) by Visit Devon**

* Please note:

our hotel is in a very remote location and is not accessible by public transport.

This role is perfect for someone who thrives in a busy environment, is naturally organised and enjoys building genuine relationships with our guests. You’ll bring together your passion for exceptional service with a commercial mindset, ensuring every enquiry is handled with care while maximising every opportunity to drive revenue.

As Events & Reservations Manager, you’ll oversee the journey from initial enquiry through to booking and, for events, through to the day itself. You’ll be a natural reader of people, able to understand what a guest is looking for and turn their vision into a memorable experience.
You’ll manage conference, wedding and event enquiries alongside hotel reservations, ensuring our guests receive prompt, knowledgeable and personal service throughout. You’ll also have a strong understanding of our packages, promotions and sales opportunities, using these to maximise revenue and drive rates in line with our competitive set and luxury positioning.

• Previous experience in a similar events, reservations, sales or hospitality role, ideally within a hotel or similar luxury environment
• A genuine passion for people, with the ability to build natural rapport and develop strong guest relationships
• A commercial mindset, with the confidence to identify sales opportunities and drive revenue
• Excellent organisational skills and the ability to manage multiple enquiries, events and priorities while maintaining great attention to detail
• Strong communication skills, both written and verbal
• A proactive, positive 'give it a go' attitude, with the resilience to handle challenges and find solutions
• Strong IT and administration skills
• The ability to work at pace and enjoy the buzz of a busy environment
• A true team player who enjoys working collaboratively and supporting colleagues
• Experience of Hart PMS would be beneficial but is not essential

At Eden Hotel Collection, we're proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award winsin 2023, 2024 and 2025!)—which means you're joining a team that values your happiness, growth, and success every step of the way.

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second pay date in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Centre: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers.
• Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm's: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family-Friendly Policies: Enhanced leave and return-to-work financial support for life's key moments.
• Everyday Essentials: Free…