Desktop Support Analyst

** We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry‑leading solutions tailored to each customer’s unique needs. We focus on achieving better, faster results aligned with long‑term strategic goals.

RL Canning is seeking an experienced Desktop Support Analyst to join our IT team. This role is responsible for providing advanced technical support for end users, desktop systems, manufacturing floor technology, and site‑based IT infrastructure within a manufacturing environment. This role serves as the primary onsite “smart hands” resource supporting enterprise infrastructure teams, including network, server, telecom, and security operations. The Desktop Analyst is responsible for troubleshooting complex technical issues, supporting production uptime, and ensuring reliable IT operations across office and plant environments.

This position requires strong customer service skills, hands‑on technical expertise, and the ability to work independently in a fast‑paced manufacturing setting with varying priorities and operational demands.

The US base salary range for this full‑time position is $55,000 to $60,000 annually, W2, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The salaried wage offered within this range will be influenced by factors such as work location, job‑related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors.

Compensation and benefits remain in the Company's sole discretion and may be modified at the Company’s absolute discretion, consistent with applicable law, until they are paid.

• Provide technical support for desktops, laptops, mobile devices, printers, scanners, and peripherals.
• Troubleshoot hardware, software, operating system, and application issues for on‑site and remote users.
• Support Microsoft Windows environments, Microsoft 365 applications, collaboration tools, and enterprise software platforms.
• Perform workstation imaging, deployment, configuration, upgrades, and replacements.
• Document incidents, resolutions, asset updates, and support activities within the IT ticketing system.
• Escalate unresolved issues to the appropriate infrastructure or application support teams.
• Support manufacturing floor systems, including shop floor PCs, barcode scanners, label printers, thin clients, HMIs, and related operational technologies.
• Coordinate with production teams to minimize downtime and rapidly resolve technology disruptions impacting operations.
• Assist with troubleshooting network‑connected manufacturing equipment and interfaces.
• Act as on‑site smart hands support for enterprise infrastructure teams, including network, server, telecom, and cybersecurity groups.
• Perform basic network troubleshooting, cable patching, switch replacements, port activations, and connectivity validation.
• Assist with server room activities, including equipment installation, rack and stack, hardware replacements, and environmental checks.
• Support wireless access point installations and troubleshooting.
• Maintain awareness of plant safety procedures and operational requirements while working in production environments.
• Maintain an accurate inventory of IT assets, equipment, and spare hardware.
• Track device lifecycle activities, including deployment, recovery, disposal, and warranty support.
• Ensure proper labeling, organization, and documentation of IT equipment.
• Perform other tasks as necessary to support and achieve business objectives.

• Strong technical aptitude in break/fix support for hardware, software (Windows 11 and macOS), and peripherals.
• Associate degree in Information Technology, Computer Science, or related field preferred; equivalent…