Director of Patient Care Services

Nurse Leader

The Nurse Leader (NL) is a licensed registered nurse (RN) accountable for leading, managing & advancing people, processes & / or programs that support direct or indirect patient care. The NL promotes & advocates for patients, nurses / colleagues & the practice of nursing as defined by clinical area (s) of expertise & assignment.

Functional Role

Provides operations & / or optimization leadership focus;
Directs clinical specialty (patient-facing) department(s) / area(s) or specialty non-clinical (non-patient facing) department(s) / area(s);
May provide leadership & direction through managers;
Balances between staff leadership, broader organizational direction & administration;
Accountable for the performance, regulatory readiness & results of a single large, strategic area / related disciplines or multiple small to medium-sized departments / areas / clinics in a small to medium-sized single functional domain within a limited geography.

Essential Functions

• Our Trinity Health Culture:
  Knows, understands, incorporates, and demonstrates the Trinity Health and Mercy One Mission, Vision, and Values in behaviors, practices, and decisions.
• Professional Nursing Practice:
  Acts independently & appropriately within license, scope of knowledge & experience in practice area. Supports safety by adhering to standards & acting as a champion role model. Accountable for personal learning & development by participating in knowledge, skill & competency enhancing activities.
• Professional Nursing Process:
  Knows, understands, incorporates & demonstrates (document, teach, coordinate, advocate) standard elements of professional practice:
  Assess, Diagnose, Outcomes Identification / Solutions, Plan, Implement, Evaluate (ANA);
  Participates in the development of clinical standards that are collaborative, collegial & supported by current & relevant evidence-based practices, science, trends & data (clinical & administrative) & patient care (AONL).
• Professional Leadership Practice:
  Inspires team to embrace the organization's Mission, Values & Vision;
  Cultivates excellence by supporting growth & development of team;
  Advocates for continuous development with focus on mentoring & succession planning;
  Engages & fosters transpersonal teaching & learning in the context of the caring relationship;
  Embraces & encourages humanistic-altruistic values & behaviors;
  Advances nurses & others in the provision of quality-focused, patient-centered & relationship-based healthcare;
  Utilizes transformational leadership principles (Magnet);
  Leads team effectively through change, recognizing reach beyond nursing to include broader healthcare implications;
  Embraces ideas & cultural differences while managing complex or competing priorities;
  Enhances a culturally proficient work team through respect, dialogue & inclusion.
• Professional Leadership Process:
  Provides leadership & retains accountability for delegation, choices, decisions & outcomes;
  Collaborates with key stakeholders & contributes to quality & improvement practices;
  Empowers staff to creatively problem-solve through the caring process (Caritas);
  Enhances an environment that prioritizes patient & colleague safety utilizing established & evidence-based practices, tools, methodologies;
  Drives effective patient, process, performance & stewardship / financial outcomes as measured by established metrics & trended data;
  Exhibits agility & willingness to take on new & additional responsibilities.
• Environment of Care:
  Facilitates a healing environment, reverentially encouraging and supporting basic needs as sacred acts, sustaining human dignity;
  Practices in an environmentally safe, professional manner;
  Values & advocates for the patient's cultural beliefs & faith;
  Monitors & initiates corrections or evidence-based practices;
  Promotes optimum physical & psychological behaviors;
  Influences effective, judicious & financially responsible use of resources (people, equipment, supplies, materials).
• Colleague Experience & Well-being:
  Fosters a continuous learning & development environment; stimulates & adopts innovative practices;
  Cultivates caring by encouraging a work environment that is respectful of colleague well-being;
  Understands & embraces change through the active encouragement of innovation & provisioning teams with tools & resources necessary for successful transformation;
  Leads others through change process.
• Compassion & Communication:
  Incorporates colleague well-being dimensions throughout the colleague experience as an essential component of leading nursing practices;
  Actively participates in building community by fostering trusting relationships;
  Visible and accessible to the team;
  Facilitates development of interpersonal relationships & use of effective & respectful written, verbal & nonverbal communications;
  Demonstrates authentic listening by forgiving & accepting positive & negative feelings;
  Encourages & models communication that respects diversity & divergent opinions;
  Employs communication…