Senior Technician, Facility Services, HVAC​/Refrigeration

Position Summary

• Oversees installation and commissioning of HVAC/R systems, including ductwork, control panels, and building pneumatics.
• Leads diagnostics and troubleshooting of mechanical, electrical, and refrigerant issues across commercial and industrial systems.
• Implements and monitors preventive maintenance programs to extend equipment life and reduce downtimes.
• Manages rack systems, walk‑ins, reach‑ins, and supermarket refrigeration units, ensuring optimal performance and compliance.
• Uses heavy machinery.
• Submits required written and electronic information (for example, expense vouchers, weekly summaries, work orders, maintenance logs).
• Enters detailed notes in work orders, including before and after photos.
• Ensures adherence to OSHA standards and EPA refrigerant handling protocols by supervising field practices and documentation.
• Conducts inspections and repairs in accordance with federal, state, and local HVAC/R codes, including indoor air quality and cold chain requirements.
• Reclaims ozone‑depleting refrigerants and maintains compliance with environmental guidelines.
• Leads HVAC/R field teams by coordinating work assignments, mentoring less‑experienced Technicians, and managing escalated service issues.
• May be assigned a Developmental Technician for on‑the‑job training, including pickup at designated store locations and hands‑on instruction for Technician‑level associates.
• Delivers hands‑on training sessions on safety, control troubleshooting, and system operations at company facilities, offsite locations, or vendor sites.
• Evaluates Technician skill sets and provides feedback to senior leadership to support workforce development.
• Participates in an on‑call rotation to support business critical needs outside of standard business hours. During assigned on‑call periods, responds in a timely manner to incidents or requests and supports issue resolution or appropriate escalation as needed.
• Manages refrigerant levels, parts inventory, and vendor relationships to ensure the timely availability of materials. Tracks and orders HVAC/R parts, records purchases and usage, and ensures contract compliance with external service providers.
• Coordinates service calls and manages regional/market workloads to meet business priorities and timelines.
• Supports the implementation of HVAC/R business solutions by identifying operational needs, monitoring progress, and adapting to organizational changes.
• Leads special projects by collecting data, evaluating new technologies, and recommending improvements.
• Collaborates with cross‑functional teams to develop and refine processes that meet evolving business demands.
• Maintains company vehicles in accordance with company policies and procedures. Coordinates and transports vehicles for required maintenance, ensuring beforehand that alternate driving support is arranged. Safely operates motor vehicles and ensures that the vehicle has all required documents. Checks fuel and water levels, brake condition, signals, and lights. Submits maintenance invoices for payment. Verifies the coverage and validity of vehicle insurance.
• Wears company uniform and badge in accordance with company policies and procedures.
• Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with…