Dispatcher, Government

Dispatcher

This position receives incoming emergency and non-emergency calls from both the public and public safety agencies. Uses the radio and Computer Aided Dispatch system to dispatch emergency services, providing courteous and efficient customer service to Harvey County residents under supervision of the Assistant Director.

The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

• Using a computer-aided dispatch system, receives emergency calls for service from the public requesting law enforcement, fire, emergency medical, or other service; determines nature and location of emergency, determines priorities, and dispatches necessary emergency units in accordance with established procedures.
• Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals, and other communications equipment.
• Maintains contact with all units on duty; maintains status and location of law enforcement, EMS and fire units.
• Monitors activities of Communications staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending.
• Inquires, enters, updates, interprets, verifies, receives, and disseminates information from National, State, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property, and restraining orders; monitors several complex public safety radio frequencies.
• Operates public safety communications systems, radio dispatch consoles, and other associated equipment.
• Maintains contact with callers when required.
• Provides Basic life support instructions following the Association of Public Safety Communications Officials (APCO) EMD protocols as approved by our Medical Director and local EMS Chiefs.
• Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• Answers non-emergency calls for assistance.
• Creates and maintains accurate records and transactions and enters into the CAD database, providing documentation for all events and occurrences within the Communications Center.
• Interprets messages, analyzes distances and time periods, and communicate the same to others.
• Participate in continuing education and certification classes.
• Updates resource books and files as needed.
• Confirms warrants.
• Enters and removes NCIC entries.
• Checks officer safety.
• Monitors alarms, NLETS, weather, and building security cameras.
• Provides assistance and support to other team members as needed.
• Trains new staff members by providing direct guidance in completing the required training when assigned.
• Provides in the field support and operations assistance as an Incident Tactical Dispatcher (INTD) or Telecommunicator Emergency Response Team (TERT) member when assigned.
• Serves as NCIC TAC and/or oversees the process for the entry, modification and removal of Warrants and PFA's when assigned.
• Other duties as assigned.

High School diploma or equivalent.

• Must obtaining the following certifications in timeline specified by County:
• CPR
• EMD
• NCIC
• ICS 100 and 700

Reports to the Shift Supervisor, Assistant Director or Director. Works under the scope of general policies, procedures and objectives and is carried out in accordance with standard practices, instructions or previous training. This position carries out responsibilities in accordance with County Government's policies and applicable laws. Incumbent has no supervisory responsibilities.

Knowledge of Computer Aided Dispatch (CAD) system functions, call types, and codes;

Knowledge of proper call entry for service Law Enforcement, EMS and Fire sides of dispatch system.

Knowledge of County Paging system for Fire/EMS services and resources available for various agencies served by the County.

Knowledge of administrative policies and procedures of the County.

Knowledge of current office practices and procedures consistent for this position.

Knowledge of computer software consistent for this position.

Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

Skill in researching and understanding complex written materials.

Skill in analyzing complex critical incident information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.

Ability to learn other agencies working in conjunction with the 911 system.

Ability to think and act quickly, accurately, and calmly in emergency/stressful situations and handle traumatic details/information related to service calls.

Ability to use GIS data relating to county landmarks, roads, and businesses.

Ability to…