Manager Duty - Newton YMCA

Job Responsibilities Staff Development

• Ensuring all staff are performing and providing exceptional service and work well as a team during that shift.
• Ensuring all staff are dressed appropriately for their program area as stated in the Employee Handbook.
• Monitoring number of staff in each program area (ratios are met), and sending staff home if over-staffed.
• Communicating in writing with professional staff on issues relating to staff concerns on weekends and in the evenings.
• Ensuring all membership staff are present and working appropriately.
• Providing audits of lifeguards using Redwoods checklists.

• Conducting regular and frequent walk‑throughs throughout work shift.
• Effectively communicating the mission, vision and values of the Wichita YMCA.
• Ensuring all services comply with YMCA standards and methods of operation.
• Monitoring and evaluating delivery and effectiveness of member services and continually striving to attain the highest possible level of quality.
• Ensuring proper implementation of front desk procedures.
• Having comprehensive knowledge of association wide programs, as needed for the education of Member Service staff.
• Ensuring all membership and program information is tactfully displayed and available.
• Being accessible and visible to staff and members.
• Report all member and community inquiries and concerns to supervisor at the end of daily shift so a response can be given within 24 hours.
• Completing and submitting the required MOD report at the end of each work shift.

• Producing effective and efficient staff schedules within set payroll budget parameters.

• Providing leadership for assigned aspects of Strong Community Campaign, special events and other fund development to ensure fundraising goals are met.

• Maintaining complete familiarity with all risk management procedures and policies.
• Maintaining front desk area in an orderly, clean and safe condition.

• Communicating information promptly to all branch leadership and departmental staff.
• Attending applicable training and conferences to further professional development.
• All other duties as assigned.

Providing leadership and management to ensure a safe facility, high performing staff, and full engagement with members and program participants.

• Minimum age of 21
• Minimum of two years customer service experience
• Minimum one year supervisory experience

• Must be able to routinely perform the following physical activities; climb stairs, bend, stoop, kneel, twist, reach with hands, sit, stand for extended periods of time, walk, lift and/or move up to 50 pounds, have finger dexterity, grasp, perform repetitive motions, talk, hear and have visual acuity to perform detailed tasks
• Must have ability to communicate effectively; both orally and in writing
• Must possess problem solving, organizational and task management skills; ability to make independent and sound decisions in a rapidly changing environment
• Must be detail oriented and exhibit a high degree of accuracy and alertness
• Must demonstrate initiative in absence of supervision
• Must be able to relate to and work with diverse groups of people in a friendly and consistent manner
• Must work collaboratively as a team member as well as independently and lead by assigned goals, duties and deadlines
• Must possess ability to exercise high levels of discretion and confidentiality
• Must present a neat and professional appearance at all times

• Commitment to the YMCA mission, vision and values
• Must attend New Employee Orientation within 30 days of hire
• Complete CPR/AED, First Aid, O2, Listen First Workshop, and Membership Training in accordance with Conditions of Employment
• Learn Membership related functionality in member software
• Learn all emergency procedures and action plans for the branch
• Understand and abide‑by all policies and procedures as set forth by the association
• Work a schedule that reflects the needs of the branch; including evenings and weekends