Front Desk Coordinator

Atlantic Health Strategies is a recruitment firm posting this opportunity on behalf of Asteroid Health.

Asteroid Health provides integrated, recovery-oriented behavioral health and substance use treatment services. We are committed to compassionate, evidence-based care and a welcoming, professional experience at every point of contact. Our team works collaboratively across clinical, admissions, and operations to support long-term wellness, stability, and sustained recovery.

The Front Desk Coordinator is the first point of contact for the clinic and plays a key role in daily operations. This position combines front desk responsibilities, insurance verifications (including verification of benefits/VOBs), admissions support, and direct administrative assistance to the Program Director. The ideal candidate is organized, reliable, comfortable on the phone, and able to manage multiple priorities in a fast-paced clinical environment.

• Answer all incoming phone calls promptly, professionally, and with a calm, welcoming tone.
• Greet patients, families, and visitors in person and ensure a positive first impression.
• Schedule appointments, intakes, and follow-up calls as directed.
• Maintain patient confidentiality and always comply with HIPAA.
• Complete insurance verification of benefits (VOBs) for all new admissions and scheduled patients (deductibles, copays, out-of-pocket max, authorization requirements).
• Communicate insurance information clearly to the Program Director and admissions/clinical team.
• Follow up with insurance companies as needed to clarify benefits or resolve discrepancies.
• Assist the admissions team with intake-related tasks as assigned (collecting/organizing required documentation, coordinating scheduling and logistics).
• Communicate professionally with clinical staff, leadership, insurance representatives, and external partners.
• Provide administrative support to the Program Director (scheduling, coordination, basic reports/spreadsheets, tracking forms/signatures, supporting compliance logs).
• Maintain cleanliness and organization of the front desk/lobby/shared areas; monitor supplies and coordinate reorders.
• Assist with scanning, filing, and document management; support staff with operational tasks as needed.
• Perform other duties as assigned to support clinic operations.

• High school diploma or equivalent required.
• Prior administrative or front desk experience in a medical, behavioral health, substance use disorder treatment, or comparable healthcare setting is preferred.
• A minimum of two years of administrative or front desk experience in a non-clinical or general office environment is required.
• Insurance verification experience preferred (or willingness to learn quickly).
• Strong phone etiquette and clear, professional communication skills.
• Organized, detail-oriented, dependable; able to multitask and prioritize in a busy clinical setting.
• Comfortable using email, EHR/office systems, spreadsheets, scanners, and basic office technology.
• Discretion and professionalism when handling confidential information.

• Be part of a mission-driven organization supporting recovery-oriented care.
• Supportive, collaborative team environment.
• Opportunity to build operational, admissions, and insurance verification skills in a clinical setting.
• Continuing education and professional development opportunities.
• Competitive compensation: $17.50/hour.

• Ability to work on-site in Newton, MA.

• PTO
• Health and Dental Insurance
• Employee Assistance Program
• 401K