Operation Care Cordinator

Job Title:

Operations Care Coordinator

Location:

A Place At Home - Newton About Us

At A Place At Home, we provide comprehensive senior care solutions designed to create a true continuum of care. Our mission is simple: deliver peace of mind to families while empowering seniors to live safely and independently at home.

We are seeking a highly organized, proactive, and compassionate Operations Care Coordinator to support the day-to-day success of our office. This role is the operational heartbeat of the agency - ensuring clients receive exceptional care, caregivers are supported, and internal systems run efficiently.

This is a fast-paced, people-centered role ideal for someone who thrives in coordination, problem-solving, and making a meaningful impact in the lives of seniors and their families.

• Care Coordination & Scheduling

  • Manage and optimize caregiver schedules to ensure full coverage and continuity of care

  • Match caregivers to clients based on needs, skills, and personality fit

  • Proactively address call-offs, schedule gaps, and last-minute changes

• Client Experience

  • Serve as a key point of contact for clients and families

  • Ensure care plans are executed with the highest level of quality and consistency

  • Address concerns promptly and professionally, ensuring satisfaction and retention

• Caregiver Support & Engagement

  • Assist with onboarding, training coordination, and ongoing communication with caregivers

  • Foster a positive, supportive culture that drives retention and engagement

  • Help monitor performance and elevate any concerns appropriately

• Operational Excellence

  • Support daily office operations, ensuring smooth communication across departments

  • Maintain accurate documentation, scheduling systems, and client records

  • Ensure compliance with state regulations and company standards

• Billing & Administrative Support

  • Assist with timekeeping, billing verification, and payroll coordination

  • Help maintain financial accuracy related to hours, services, and client records

• Growth & Community Engagement

  • Support marketing and outreach efforts as needed

  • Help maintain relationships with referral partners and community organizations

• Experience in home care, healthcare, scheduling, or office coordination preferred

• Strong organizational and multitasking skills in a fast-paced environment

• Excellent communication skills (both written and verbal)

• Problem-solver with the ability to think quickly and adapt

• Proficiency in scheduling systems and Microsoft Office (experience with home care software is a plus)

• Compassionate, reliable, and committed to delivering exceptional service

The Operations Care Coordinator plays a critical role in delivering on our promise of exceptional care. You are the connector between clients, caregivers, and the business - ensuring everything runs smoothly and everyone feels supported.