Clinic​/Practice Assistant, Joint Center

## Clinic/Practice Assistant, Joint Center Apply:
Onsite:
Newton-MA:
Full time:
Posted 3 Days Ago:
RQ4077385

Site:
Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday–Friday schedule from 7:30 a.m. to 4:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.
About the Role  As a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.
What You’ll Do  
• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.  
• Assist patients and callers with routine inquiries, messages, and scheduling needs.  
• Process patient billing forms, scan documents, and maintain accurate patient records.  
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.  
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.  
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.  
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.  
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.
** Qualifications**## What We’re Looking For
* High School Diploma or equivalent required.
* Three to five years of office experience required.
* Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
* Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
* Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
* Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols.
* Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
* Careful attention to detail, including proofreading and editing written documents.## ## Schedule and Location This is a full-time, 40-hour, on-site position located at 2000 Washington Street in Newton. The schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m.
** Additional Job Details (if applicable)**## Why Join Us?

In this role, you will be part of a collaborative clinical team where your organization, communication, and patient-service skills directly support efficient practice operations and high-quality care. If you enjoy being a trusted point of contact for patients and colleagues while keeping a busy practice running smoothly, we encourage…