Chief of Staff

Chief Of Staff

The Chief of Staff serves as a principal advisor and operational partner to the senior leadership team and reports to the Chief Executive Officer. This role is responsible for driving enterprise-wide operational excellence, executing strategic priorities, facilitating cross-functional alignment, and ensuring accountability for key business initiatives across the hotel portfolio.

The Chief of Staff provides leadership, coordination, and oversight of critical operational, financial, and organizational initiatives that support company growth, operational performance, guest satisfaction, and long-term business objectives. The position serves as the central point of integration between Operations, Corporate Functions, and Key vendor relationships, ensuring strategic priorities are translated into actionable plans and measurable results.

The Chief of Staff drives organizational effectiveness through disciplined project management, performance monitoring, executive communications, change management, and continuous improvement efforts while reinforcing a culture of accountability, collaboration, innovation, and operational excellence.

This is a hybrid position, and the candidate must be able to commute to our Newton, MA office 3 days per week.

• Serve as a trusted advisor to the Senior Leadership Team on strategic priorities, organizational effectiveness, and business performance.
• Lead execution of enterprise initiatives and strategic projects across the organization.
• Facilitate the coordination of strategic planning processes, annual operating plans, and long-term capital planning.
• Coordinate executive-level decision-making by developing business cases, recommendations, analyses, and presentations.
• Ensure organizational priorities are clearly communicated and aligned across field and corporate teams.
• Monitor progress against strategic initiatives and provide regular updates to executive leadership.

• Lead cross-functional initiatives designed to improve financial performance, operational effectiveness, guest satisfaction, and organizational efficiency.
• Oversee enterprise performance reporting, scorecards, dashboards, and operational analytics.
• Monitor portfolio performance against budgets, forecasts, historical trends, competitive benchmarks, and company objectives.
• Identify performance gaps and coordinate corrective action plans with operations leadership.
• Facilitate operational reviews, site visits, and performance improvement workshops.

• Lead preparation of executive presentations, board materials, leadership communications, and operational updates.
• Organize and facilitate leadership meetings, business reviews, operational calls, and strategic planning sessions.
• Drive follow-up and accountability on action items, deliverables, and key organizational commitments.
• Serve as the communication bridge between leadership, field operations, and support functions.
• Ensure senior leadership teams remain focused on priorities, timelines, risks, and execution plans.
• Develop governance structures and project management disciplines that improve execution and transparency.

• Act as the primary liaison between Hotel Operations and Corporate departments including Finance, Commercial, Revenue Management, Marketing, Human Resources, Information Technology, Engineering, Food & Beverage, Procurement, Quality Assurance, and Brand teams.
• Ensure consistency in implementation of programs, standards, policies, and strategic initiatives across the portfolio.

• Partner with operations and other constituents to improve guest satisfaction, loyalty engagement, and retention.
• Oversee performance analysis related to guest experience metrics, service recovery, and reputation management.
• Support initiatives that drive ancillary revenue growth, operational efficiencies, and profitability.
• Ensure guest-centric strategies remain integrated into operational decision-making and business planning.

• Lead high-priority executive projects and…