Business Process Design Strategist

Business Process Design Strategist

Global Partners is seeking a hands-on Business Process Design Strategist to document, analyze, and improve the end-to-end business processes that power our business. This role partners closely with senior leaders, transformation program owners, project and business teams to understand how work gets done today, identify opportunities for improvement and automation and develop clear, connected process documentation that supports operational excellence. The ideal candidate enjoys working directly with business teams, asking questions, documenting complex workflows, and building sustainable process frameworks that improve efficiency across the organization.

At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us.

The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

Business Process Design & Documentation

• Partner with business leaders and subject matter experts to understand and document end-to-end business processes across multiple business functions.
• Develop current-state and future-state process maps, workflows, value stream maps, and supporting documentation.
• Help establish standardized documentation and process governance practices.

Process Analysis & Improvement

• Analyze business processes to identify inefficiencies, root causes, bottlenecks, and opportunities for improvement.
• Identify, quantify and recommend priority of high value opportunities
• Recommend practical and scalable process improvements as well as automation opportunities that provide measurable operational efficiency.
• Partner with business stakeholders to understand challenges before recommending solutions.

Technology & Automation

• Utilize Visio, Lucidchart, and similar process modeling tools to create clear business process documentation.
• Leverage AI-enabled process design, analysis, and documentation tools to accelerate discovery, redesign, and ongoing performance measurement – reducing manual effort and shortening time-to-value.
• Support identification of automation opportunities that reduce manual effort and improve business operations.
• Stay current with evolving process technology, AI tooling, and automation capabilities, and bring those innovations to bear on Global's transformation work and strategic business priorities.

Cross-Functional Collaboration

• Facilitate discussions with business teams to gather process knowledge and build trusted relationships.
• Work collaboratively across business units to understand how processes connect throughout the organization.
• Support business stakeholders through process documentation and continuous improvement initiatives.

• Sharp critical thinker with strong business acumen — breaks down complex, ambiguous problems, identifies root causes, evaluates trade-offs, and connects process design to strategic, operational, and financial outcomes.
• Technology-forward process leader — uses modern process design tools, AI-enabled analysis and documentation capabilities, automation platforms, and process mining technologies to accelerate value realization and reduce time-to-impact.
• Natural enterprise leader and trusted partner — builds credibility across all levels, aligns stakeholders, navigates organizational complexity, and drives outcomes through expertise, judgment, and earned authority.
• Outstanding communicator and facilitator — synthesizes complex cross-functional information into clear, executive-ready insights and leads working sessions and decision-making forums with confidence.
• Results-oriented, structured, and proactive — brings order, discipline, ownership, resilience, and follow-through to fast-moving, ambiguous environments while identifying connections and alignment opportunities across initiatives.

• 10+ years of experience in business process design,…