Manager, Enterprise Strategy & Business Relations

Manager, Enterprise Strategy & Relations

We're Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing—we're not just in the business of hotels, we're in the business of people.

We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

The Manager, Enterprise Strategy & Relations serves as a strategic integrator and relationship steward across Sonesta's corporate functions, providing visibility, structure, and clarity to how enterprise priorities are planned, tracked, and executed. The role also supports data-driven evaluation of hospitality systems, commercial opportunities, and strategic vendor and partner relationships.

Reporting to the Vice President of Strategic Planning, this position plays a critical role in maintaining the integrity of Sonesta's enterprise alignment framework, ensuring that all strategic initiatives, financial priorities, and executive communications advance through a disciplined, data-informed process.

This role is 3 days at our Orlando, FL or Newton, MA Headquarters and 2 days remote.

What you'll be doing

Key Responsibilities

Enterprise Alignment & ELT Coordination

• Maintain visibility into all enterprise initiatives and strategic priorities, ensuring consistent alignment to ELT directives.
• Engage directly with department and functional leaders to capture updates, resolve blockers, and ensure leadership direction is translated into measurable execution.
• Serve as a trusted liaison between the Vice President of Strategic Planning, ELT, and departmental stakeholders, ensuring that information flows accurately, respectfully, and efficiently.
• Identify and elevate risks, dependencies, or conflicts to the Vice President of Strategic Planning for prioritization, mitigation, or executive review.
• Represent the Strategic Planning Office in ELT or governance discussions as needed, maintaining discretion and professionalism with highly sensitive information.

Strategic Planning & Governance

• Manage the operational cadence of Sonesta's enterprise planning cycles, including initiative intake, quarterly reviews, and KPI reporting.
• Ensure all initiatives are properly documented, funded, and aligned to corporate priorities and leadership expectations.
• Oversee the preparation of executive-level materials for ELT, Board, and Ownership meetings in coordination with the Vice President of Strategic Planning and Finance.
• Reinforce consistent use of enterprise templates, dashboards, and governance frameworks across departments.
• Partner with Finance, IT, and Operations to ensure strategic planning aligns with capital, technology, and operational readiness.

Enterprise Data Integrity & Reporting

• Access and manage enterprise-level data sets tied to performance, transformation, and ownership reporting.
• Validate the accuracy and consistency of information presented to the CEO, CIO, and CFO, ensuring a single source of truth across all executive communications.
• Using innovation and competitive intelligence, integrate intelligence, performance, and innovation data into unified data.
• Drive discipline in reporting quality, ensuring transparency and clarity across the organization.

Hospitality Systems, Commercial Intelligence & Partner Relations

• Gather, normalize, and aggregate data from operational, financial, market, and vendor sources, with emphasis on hospitality systems, technology capabilities, commercial models, and property-level implications.
• Monitor meaningful product launches, roadmap developments, pricing and packaging changes, partnerships, and market activity across key hospitality technology providers and solution categories.
• Develop comparative analyses of system capabilities, integration requirements, implementation readiness, commercial terms, total cost of ownership, and enterprise or franchise value.
• Translate market and vendor intelligence into concise executive summaries that explain what changed, why it matters to Sonesta, potential risks or opportunities, and recommended follow-up questions or actions.
• Support and, where appropriate, lead vendor and strategic partner negotiations in coordination with Finance, Legal, IT, Operations, and other stakeholders, including development of negotiation positions, pricing benchmarks, business cases, and decision materials.
• Maintain organized records of vendor proposals, pricing, contractual commitments, roadmap dependencies, negotiation outcomes, and key decisions to strengthen institutional knowledge and commercial discipline.

Cross-Functional Relationships & Communication

• Build trusted, service-minded relationships across departments, reflecting Sonesta's…