Customer Service and Inside Sales

Do you enjoy talking with people and staying organized on a computer? Are you looking for a stable, full-time role with a small, growing company where your work actually matters?

Greenhow is looking for a dependable, friendly person to join our office team as an Inside Customer Service and Sales Representative.

Greenhow is a locally owned pest control and lawn care company serving residential and commercial customers throughout Eastern Massachusetts. We've been based in Auburndale, MA for over 15 years and are known for doing things the right way-using effective, responsible treatments and providing helpful, honest service.

Our office staff is the communication hub of the company. This role involves a lot of phone and computer work throughout the day, helping customers and supporting our field team.

This is an in-office position in Newton/Auburndale, MA, near Commonwealth Ave, Route 128, and the Mass Pike.

• Full-time, weekday shifts (8 hours)
• Shifts scheduled between 7:00 AM – 5:30 PM
• One or two Saturday mornings per month (8:00 AM – 12:00 PM)

• Answering inbound phone calls and assisting customers
• Scheduling and updating service appointments
• Responding to customer emails and written requests
• Setting up and updating customer accounts
• Answering questions about services and billing
• Preparing invoices, deposits, and statements
• Following up on payments
• Communicating with team members by phone, email, and text
• General office and administrative support

This is a fast-paced office environment, so you'll need to be comfortable talking and using a computer at the same time.

• Comfortable speaking on the phone and communicating clearly
• Strong computer skills and attention to detail
• Good common sense and problem-solving ability
• Friendly, professional, and dependable
• Able to juggle multiple tasks throughout the day
• Customer service experience is required (retail, food service, hospitality, call center, or similar)
• General knowledge of Eastern Massachusetts geography is a plus

No pest control experience is required-we train you.

• Competitive hourly pay
• Paid training
• Medical and dental benefits
• Stable, full-time work
• Supportive team environment
• A role that is always in demand-pest control is essential work
• Real job satisfaction helping customers with problems they care about