Membership Service Coordinator

Are you a natural relationship builder who thrives on connecting with people and creating exceptional experiences? We are seeking a dynamic, enthusiastic, and service‑driven Membership Coordinator to serve as a welcoming ambassador for our organization. In this highly visible role, you'll play a vital part in strengthening our community by engaging current and prospective members, leading retention and recruitment efforts, helping to coordinate impactful events, and delivering five‑star customer service every day.

If you're energized by helping others feel valued, enjoy building meaningful connections, and are passionate about making a positive difference, we'd love to meet you.

Great benefits included: 12% retirement contribution once vested, FREE family membership, diverse and inclusive work environment – be a change maker working for a mission‑driven organization!

Interacts in a friendly, professional and courteous way that results in excellent service for members, guests, volunteers, and fellow employees. Responsible for the general work relating to member retention and recruitment. Responsible for planning, implementing, and managing outreach, appreciation and special events for the organization. Sets example for part‑time staff by modeling our standard of professionalism, excellence and five‑star customer service.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have, whether they visit by mail, phone or in person. They are not statistics and always deserve our respect. No matter what we are hired to do, satisfying members’ needs and wants is everyone’s first and most important responsibility.

Assists in the implementation of membership strategies that support recruitment of new members and retention of existing members. Creates a member‑focused culture and models relationship‑building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

Ensures excellent customer service and remains professional at all times when dealing with members’ confidential information.

Promotes program and membership enrollment in interactions with existing and potential members.

Communicates clearly with our members through personal interactions, phone calls, and mailings. This includes the collection of insufficient funds.

Assists in ensuring proper implementation of welcome center procedures and communicating changes to staff.

Actively supports the organization’s DEIB commitments by modeling equity, diversity, inclusion, and belonging in daily work. Recommend and helps implement strategies and initiatives that advance the organization’s diversity goals.

Helps to communicate that the YMCA is a non‑profit, mission driven organization. Infuses this into discussions with new members and in tours.

Maintains a minimum of 35 hours/week of coverage at the welcome center and assists with scheduling and providing coverage as needed. Other hours are filled by admin time and assisting with membership events, etc.

Assists in the implementation of creating the new member experience.

Assists in organizing membership events at the YMCA (Member Appreciation, Open Houses, etc.) and coordinates registration, staffing, and promotional items for community festivals/events and represents the YMCA at these events.

Daily tasks typically include handling questions, program registrations, information requests helping to process…