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SaaS Onboarding & Success Specialist
Job in
Newton, Middlesex County, Massachusetts, 02165, USA
Listed on 2026-08-15
Listing for:
Informa Group
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Informa Tech Target, based in Newton, MA, is seeking a Customer Onboarding Specialist to oversee the onboarding of customers on BrightTALK and Portal platforms. You will coordinate cross-functional teams to ensure smooth setup, training, and transition to ongoing support, driving time-to-value and customer satisfaction.
The role emphasizes end-to-end onboarding ownership, clear communication, and collaboration with Sales, Campaign Management, Product, Support, and Delivery teams.
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