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On-Site Director of Customer Service & Call Center
Job in
Newton, Middlesex County, Massachusetts, 02465, USA
Listed on 2026-08-20
Listing for:
Ultimate Staffing Services
Full Time
position Listed on 2026-08-20
Job specializations:
-
Customer Service/HelpDesk
Emergency Crisis Mgmt / Disaster Relief -
Management
Emergency Crisis Mgmt / Disaster Relief
Job Description & How to Apply Below
Ultimate Staffing Services in Newton, MA, seeks a Director of Customer Service to lead the call center operations supporting equipment accounts. This on-site role oversees customer service representatives and dispatch coordinators, driving performance, triage, and first-contact resolution for property managers, residents, and commercial clients.
The Director will be strategic and hands-on, building structured processes while enhancing daily operations.
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