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Member Experience Lead — Veterinary Care Concierge
Job in
Newton, Middlesex County, Massachusetts, 02165, USA
Listed on 2026-08-30
Listing for:
Small-Door-Veterinary
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Bilingual
Job Description & How to Apply Below
Small Door is a membership-based veterinary care provider redefining pet care with 24/7 telemedicine and transparent pricing. The Member Experience role supports front-of-house operations across phones, Slack, and in-person interactions to ensure smooth visits.
You’ll collaborate with nurses, doctors, and telehealth staff, handling scheduling, billing communications, and outreach while maintaining a warm, empathetic environment for pets and their families.
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