Customer Service Operations Liaison

Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

Hourly Range: $19.91 - $24.88

• Liaison with dispatch in Operations regarding delays in bus, rail and ferry operations.
• Handles closing of CAF complaints sent to Operations and tracks complaints past due over 10 days for response.
• Responds to customer inquiries on routes, schedules, fares, and other HRT services with complete information and recommendations of HRT products to meet customers' needs.
• Answers telephone inquiries, providing information on routes, schedules, fares, and other information about HRT services.
• Updates route information, customer alerts and transit information.
• Process and respond to customer complaints and inquiries.
• Provide departmental clerical needs to include word processing and spreadsheets.
• Operate transit master ACS and CAS system.
• Responsible for providing premier customer service to internal and external customers while handling calls related to customer service department functions.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Performs other duties as required.

Non-Exempt

HRT is proud to be an Equal Opportunity Employer.

If you need reasonable accommodations to complete the HRT employment application and/or the interview, contact HRT Human Resources at  or email careers.

Our mission is to connect Hampton Roads with transportation solutions that are reliable, safe, efficient, and sustainable.