Valet attendant​/Customer Service

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and support to clients before, during, and after they purchase products or services. Must have a valid Driver's License and will be required to assist with Valet, as needed.

• Handle customer inquiries and promptly and accurately answer their questions or concerns.
• Identifying and escalating complex or high-priority issues to the appropriate teams for resolution.
• Create positive experiences with customers to ensure their satisfaction.
• Meeting or exceeding performance targets such as response time, customer satisfaction ratings, and sales goals.
• Make exceptional guest experiences the priority in every interaction
• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
• Maintain a ready-to-serve posture that is welcoming to guests.
• Make eye contact and smile at all guests to acknowledge them.
• Prioritize assisting guests with unrushed efficiency.
• Be mindful of word choices while speaking with guests, remaining polite and unoffensive.
• Follow all cash handling guidelines per company policies.

• Ability to read, write and verbally communicate in English
• Ability to effectively maneuver around various locations both inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions
• Ability to receive medical and security clearance for one or more locations
• Possess the manual dexterity to operate essential office equipment, including computers and cash registers.
• Possess the mental acuity to be able to process cash and manual transactions.
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age.
• Be able and willing to smile during every customer interaction.
• Maintain uniform standards while around the account.
• Ability to create relationships with customers
• Organization and strong problem-solving skills
• #VPNE
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