Learning and Development Manager Job Newton area,Massachusetts USA,Education / Teaching

Salary Grade:20

SUMMARY

The Learning & Development Team uses the ADDIE model to create engaging Training and Knowledge Management solutions across our entire organization. We facilitate live, hands‑on ILT for our front‑line bankers, and we also leverage eLearning & Knowledge Management strategies. Our toolbox includes "talking head," "interviews/discussions," and "show me" videos recorded in our studio; interactive eLearning courses; step‑by‑step procedures supported by annotated screen captures;

microlearning; and interactive game playing. At this point, we're exploring how we can leverage AI to take our production and support to the next level.

We're passionate about leveraging technology to explore the limits of where art and science can be applied together to create engaging and effective learning experiences for our employees and help them achieve their mission‑critical work for the organization.

ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES

Collaborates with the Director of Learning & Development and the Learning & Development Team to design, create, and implement engaging learning and Knowledge Management strategies and continue expanding the "toolbox" of available strategies and templates.

Manages the instructional design team, providing ongoing performance feedback, guiding staff development and oversight of deliverables.

Coaches in the implementation of practical applications of knowledge management, instructional design, and learning theories.

Collaborates in the growth of the Learning & Development Team's instructional design processes, standards, and models, as well as the equivalents for Knowledge Management.

Coaches on how to design and deliver effective training programs to meet the needs of the Bank.

Partners with Bank Leaders and subject matter experts to identify training needs through root cause and performance gap analyses.

Provides training support for Bank‑wide initiatives (e.g., continuous improvement, new product release, culture, growth mindset, and regulatory changes), to improve company performance and meet business objectives.

Contributes or works on strategic initiatives primarily eLearning and Knowledge Management interventions.

Manages the quality of training content, both eLearning and live course materials, to ensure quality of the training prior to launch, and evaluates training initiatives and provides feedback regarding the impact of the initiatives (i.e., reaction, learning, behavior, performance, and/or business results) to determine the effectiveness of initiatives.

Facilitates the maintenance of training content and other related materials to ensure accuracy and maintain a professional look & feel.

QUALIFICATIONS EDUCATION & CERTIFICATIONS (Minimum education required to perform the duties of this position)

Bachelor's degree in human resources, organizational development, behavioral science, communications, or similar area of study required.
Master's Degree in a related field required.

KNOWLEDGE, SKILLS & ABILITIES

10 years of progressive experience in training program assessment, analysis, design, and delivery of ILT and interactive multimedia eLearning required.
3 years managing/leading a team required, Learning & Development/Training team preferred
Subject matter expertise in the areas of instructional design, classroom facilitation, detailed job and task analysis, gap analysis, root cause analysis and problem solving.
Learning Management System experience required.
Experience with Knowledge Management preferred.
Experience in developing and designing training aids and materials and the ability to coach team in the creation of such materials.
Advanced photography, video, and voice recording and post‑production knowledge and experience.
Experience in collaborative/social learning tools including SharePoint and Teams.
Creating programs and enabling SCORM/AICC content deployment in a Learning Management System.
Ability to coach training staff through the instructional design process (e.g., ADDIE).
Strong editing and proofreading skills.
Exceptional communication skills both written and verbal to a wide variety of people and positions within the organization.
Proven experience in…


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